start-load-crash, rinse and repeat

  • updated
  • Declined

Subject pretty much says it all. Tried several things from the forums, so far no good. Logo comes up, loading screen comes up on the wrong monitor, loads to about 66% then crashes and restarts. EXE running as Admin too. Not much else to tell other than it worked better when it first came out. Any ideas?

War for the Overworld Launcher Log.txt


Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB RAM
Available OS Memory: 12278MB RAM
Page File: 4423MB used, 20132MB available
DirectX Version: DirectX 11

Card name: AMD Radeon HD 5900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x689C)
Display Memory: 1764 MB
Dedicated Memory: 2020 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Native Mode: 1920 x 1200(p) (59.950Hz)
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.200.1062.1004

D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Any ideas?

Game Version:
Steam Public

How would you rate the customer service you received?

Satisfaction mark by A51 7 years ago

Add a comment about quality of support you received (optional):

Jan - Eric Merzel
  • Under Review
Stefan Furcht

Hello A51,
as far as we are aware, this only happens when the Steam Works DRM check fails to recognize correctly that Steam is running.
In this case it simply quits the game and tries to restart it together with Steam.
If it then again can not find Steam running it causes this infinite loop of death.

If you run into this problem, all other Steam Works based games show this behaviour.

There is not much we can do about on our end, because this is how Steam Works internal DRM Check works and if it fails in a loop it does that.

But we got reports of this in the past and they were almost always fixed by either
- Making sure you have connection to the internet and steam is running while starting the game
- Restarting the computer
- Or if none of the above work: by completely uninstalling and reinstalling Steam.
(Your save games, settings and other data wont be impacted by this)

Please try this and it should work again, but if the issue still persists you might need to contact Steam support.


Jan - Eric Merzel
  • Declined