Crash in the Menu

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der-nk
  • Views 4219
  • עדכן
  • Completed - Resolved

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  • OS WINDows
  • Version 10
  • 64bit
    • 8GB
    • intel i5 7200 2,5 GHZ
    • Intel HD Graphics 620

I often have crashes in the menu. But I can start a game from time to time, which then runs perfectly. When I finish this, the game crashes again and I can't get further in the campaign. output_log.txt error.log 

Game Version:
GOG DRM-Free
Platform:
Windows

איך היית מדרג את שירות הלקוחות שקיבלת?

שביעות רצון על ידי der-nk 5 שנים ago

להוסיף הערה לגבי איכות התמיכה שקיבלת (אופציונלי):

תגובות 5
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0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved
Quote from der-nk

Hello Lee,

yes, thats right. Before I tried reinstalling the DRM Free Version 2 times, it didn't work. The Galaxy Version is fine.

Thank you

Niclas

Hi Niclas,

Thanks for confirming. I'll give the DRM-Free version a try myself to see if I get a similar issue. If I do I'll make a crash report for our code team.

For now as your issue is resolved I'm going to mark this ticket as complete.

Cheers,

Lee

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der-nk

Hello Lee,

yes, thats right. Before I tried reinstalling the DRM Free Version 2 times, it didn't work. The Galaxy Version is fine.

Thank you

Niclas

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0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Niclas,

That's truly bizarre. There's no fundamental differences between versions. To confirm the version that wasn't working was the DRM-Free version and the version that does work is the Galaxy version?

Cheers,

Lee

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der-nk

Thank you Lee,

I could get past this problem by using the GOG DRM Version.

Niclas

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Lee "Noontide" Moon Designer & Community Manager
  • Backlog

Hi Der-nk,

I'm truly sorry to hear that you've been suffering from regular crashes in the main menu. From reviewing the logs you've provided I can see the crash is being caused by the UI Middleware that is running the game's UI rather than any of the game's native code. This is very frustrating as it's not something we'll be able to address with any haste on our side because the code does not belong to us. Coherent is known to have some issues with Intel GPUs and that is why we advise only Nvidia and AMD Based GPUs. System Requirements

My suspicion is that for whatever reason the GPU's software is causing an issue with the Middleware and this is causing the crash. My first advice would be to ensure your GPU's drivers are completely up to date and see if that helps. You can also try following the other steps in Crash! in particular ensuring all the appropriate prerequisites are installed.

In the meantime I'll move this ticket into our backlog so when our team is back on WFTO (it's in long-term maintenance mode at the moment) we can review and see if we can find a more long term solution. I'm sorry I couldn't be of more immediate help.

Lee


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