+1
Declined - Cannot Replicate

Game crashes when try to play custom campaigns.

PKCrafty 3 months ago • updated by Cian Noonan (QA Wizard) 3 weeks ago 6

CPU: i5 6600K

GPU: Aorus 1080 GTX

RAM: 16gb DDR4

Build version: 2.0.6f2

output_log.txt

Everytime I go into Single player, then click Custom Campaign, my game freezes, and locks up my desktop. Then i get an error from windows saying that the application has stopped working. I have tried reinstalling WftO, restarting my PC, verifying game cache, testing it on a different PC, and none have solved the problem.

Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hi PKCrafty,

Sorry to hear you're suffering from an issue with WFTO and thanks for supplying your specs and output log.

To best help you I wonder if I could ask you to provide specs and a log from your other PC if it is suffering from the same issue and could you also confirm the following:

  • What campaigns you're subscribed to on the workshop
  • All other items you're subscribed to
  • If you leave the game for a short while after clicking custom campaign does this issue still occur (may be loading but windows kills it because it thinks its not responding)
  • Do you have any of your own custom maps?

I've had a look at the output log you provided and it seems to indicate there is a duplicate map present and at that point, it seems to just end. It'd be very odd for you to have two instances of a unique map installed and this may very well be the cause.

Perhaps after providing us the details above you can try identifying the offending map "mapinfo.heroes_of_the_past.76561198284790003" and unsubscribing from it, possibly followed by removing any remaining files from your workshop downloads folder.

Once you get back to us we'll follow up when we can. I will be away for the next few weeks but I've asked my colleague to keep an eye on these tickets.


Hope we can get you running again,


Lee

+1

The custom campaigns I'm subscribed to are: The original UnderLord - DK1 Remake, Dungeon Keeper 2 - tribute, True Mystical Journey., Rise of Overseers. Dark Crusade Enhanced Edition., and Inhibitors Must Fall. I'm also subscribed to 431 maps, so I will not be listing each one of those individually as that's not practical.

I have deleted the map heroes of the past, and it did not resolve it. I also tried removing all workshop maps, then redownloading them. That also did not work. I do not own any of my own custom maps.

I left the game running for 15mins after it froze from clicking on the custom campaign, and it popped up that the program stopped running. 

I would like to make note that when I try to verify the integrity of the game files, it says, "1 file failed to validate and will be reacquired." But I'm pretty sure it doesn't reacquire it because if I verify the files again it says the same thing.

As for my other PC build and output log, I can not acquire the output log at this time for my girlfriend has it. But the specs are as follows:

CPU: i7 9700K

GPU: 1050TI

RAM: 8gb DDR4

Backlog - Pending Triage

This will be looked into soon once we are working on WFTO bug fixes again

Declined - Cannot Replicate

We just tried to replicate this issue with those campaigns you suggested and couldn't. Does the situation improve if you subscribe to less maps?