Starting Bug

Avatar
alwin ahrens
  • Views 9,325
  • updated
  • Completed - Resolved

Windows 10 Home 64bit

32GB Ram


After starting the Game its loading the main menu, but it doesnt finish it. The Loading Monitor is freezing, the mouse stocks and in the background the music of the main menu starts (dungeon Core beating, Mendecheaus is greeting the underlord.....) There no way to go on, you can only quit the game. Restarting or completely reinstalling the game doesnt use anything.

I hope someone can help me, so i can go on playing the game.

Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by alwin ahrens 6 years ago

They really tryed to help me with a lot of Patience and Knowledge and my Problem have been solved.

Add a comment about quality of support you received (optional):

Replies 16
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi alwin.ahrens,


Sorry to hear you were unable to load into the game. Could you please provide the following for us:


- DXDiag output from your PC and full System Specs

- The Output Log file from your session


You can find details on these here: How to: Submit a Bug Ticket


Cheers,


Lee

Avatar
0
alwin ahrens

Hi Lee,

thank you for working on my problem.
to add some system specs:

Graphic: Nvidia Geforce GTX 1070 Ti

Processor: Intel Core I5-8600k 3,60GHz installed on a M.2 SSD 970 EVO 250GB
Steam itself is installed on a second SSD SanDisk Ultra II 500GB

and here the txt you answered for:

DxDiag.txt
output_log.txt

I hope you can help me!


Best Regards


Alwin

Avatar
0
anonymous

Hey alwin,


You seem to be missing the official NVIDIA driver for your 1070Ti


Can you please download the driver found here and install it: https://www.nvidia.co.uk/download/driverResults.aspx/136721/en-uk


Let us know if this fixes the issue for you. Installing this driver will also improve your performance in other games.

Avatar
0
alwin ahrens

i installed the stated Driver, but nothing changed.

Avatar
0
anonymous

Can you send a new log now that the driver is installed?


Can you also make sure that you leave the game to fully load, in some rare cases interacting with the game while it loads causes windows to kill it.


Just press play, leave the game load until it dies of its own accord and then send us that log.


This is necessary as killing the process will prevent it logging what the issue is that caused the crash/hang 

Avatar
0
alwin ahrens

Im sorry but after waiting nealy 45 minutes the game still stocks and doesnt close itself and i think it wont do that.

But here the dxdiag and the output_log:

output_log.txt
DxDiag.txt

Avatar
0
anonymous

Ah right I meant like 30 seconds - 2 minutes I should have been clearer sorry.


Can you make sure that there is nothing in your launch options? You can see this in the games properties





Avatar
0
alwin ahrens

yes, there is nothing.

Avatar
0
anonymous

You should try DDU(Display Driver Uninstaller): https://www.guru3d.com/files-details/display-driver-uninstaller-download.html


Run that and then try to install the NVIDIA driver again. It looks like your card is still using the Windows in built driver

Avatar
0
anonymous

Your card is reporting 16GB of VRAM to the game so something in the driver is bust


Customer support portal powered by UserEcho