WFTO - Low FPS / Failing to launch

Paul O'Sullivan

vor 6 Jahren
Views 6.735
aktualisiert vor 6 Jahren
Completed - Resolved

Hi,

I was asked by Brightrock Cian on Steam to send my output_log file over.

Original issue:

First and second levels ran fine.

Third level drops to 7 FPS, no idea why. Tried closing and re-launching the game, starting the level afresh, but it still drops to 7 FPS after a few minutes.

Pressing escape, the FPS will increase to 48.

Downloaded fraps to get the FPS readings.

My original output_log was 12mb in size - Before sending this across I thought to verify the integrity of the game files via Steam, it stated that one file was missing (208kb download)

This appears to have created a second issue:

Now the game fails to launch. I just get a black screen, if I click it tells me that WFTO has stopped working. followed by a crash to desktop.

My output_log file (attached) is only 5kb and any subsequent action to verify the game files results in the same 208kb download.

Thanks,

Paul

Attachments:
output_log.txt

Game Version:

Platform:

Wie würden Sie den Kundenservice bewerten?

Zufriedenheit von Paul O'Sullivan vor 6 Jahren

Issue has been resolved.

Fügen Sie einen Kommentar über die Qualität des Supports hinzu (optional):

Antworten 9

Neueste zuerst
Neueste zuerst Älteste zuerst

anonymous

vor 6 Jahren
Completed - Resolved

Great please let us know if it happens again on this ticket and we will look further

Antworten URL einfügen

vor 6 Jahren

Quote from anonymous

Sorry that was an automated process, looks like this ticket was set to pending customer in error.

We have pushed a rather large update, does this improve the situation for you?

Hello - Yes, I have been able to complete the third level without the issue occurring.

Thank you for your help.

vor 6 Jahren
Pending Customer

vor 6 Jahren
Abgelehnt

Declined due to lack of response

Scott Richmond Programmer & Producer

Lee "Noontide" Moon Designer & Community Manager

vor 6 Jahren
Marked for Review

vor 6 Jahren
Under Review

Leaving the application to run does allow the game to load after several minutes, both with and without the anti virus running.

I have re-entered the third level, which starts out fine.

As soon as I begin to expand the dungeon the game performance gradually decreases.

After creating four 3x3 rooms, the performance had decreased to 7 FPS during game play.

I've attached another output_log file which has now grown considerably in size.

Below are my specs;

Number of cores 8 (max 8)

Number of threads 16 (max 16)

Name Intel Core i7 7820X

Codename Skylake-X

Specification Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz

Memory Type DDR4

Memory Size 16 GBytes

Manufacturer (ID) Corsair

Mainboard Model ROG STRIX X299-E GAMING

Graphics NVIDIA GeForce GTX 1080 Ti

Memory size 11 GB

Manufacturer ZOTAC International Ltd.

Windows Version Microsoft Windows 10 (10.0) Home 64-bit (Build 17134)

DirectX Version 12.0

For the new issue I would recommend trying to let the game continue running when the grey screen come up, it looks like windows it killing the application

Can you try and disable any antivirus software and send us your system specs?