Map Disappears At Random In UnderGames

Avatar
enkerzan
  • Views 6,395
  • updated
  • Completed - Resolved

This happened a few times and shrugged it off, but this time I caught it as it happened. Match was going smoothly then the game froze for a few seconds, after the freeze, the map became unusable. I have to reload the game after saving to get it back. Below is the output log, I wasn't able to get a screenshot, for some reason it kept giving a black screen after it happened.


VERSION: 2.0f9

SPECS:

Windows 10 Pro 64-bit

64 Gigs RAM

Octocore I-7 6700k 4.00Ghtz

nVidia GTX 1080 8-gig

output_log.txt

Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by enkerzan 7 years ago

Add a comment about quality of support you received (optional):

Replies 5
Avatar
0
enkerzan

Dropping the save game files here in case you need it...


1 group stage volcansnow_20180518033408

1 group stage volcansnow_20180518033408.meta

Avatar
0
anonymous
  • Pending Customer

What do you mean by unusable?


Was there anything special about the time where the game froze?

Avatar
0
enkerzan

The mini-map in the bottom left corner, it went black and didn't display anything anymore after the freeze happened. No moving units, no floor tiles, no nothing, just black. 


As for the event, nothing that I can think of. I had both enemy's pinned near their core shards, so unless the AI freaked out the game, I can't really think of anything else as to why that happened. Only the Output Log would be able to answer that.

Avatar
0
anonymous
  • Completed - Next Patch

Ah this issue has been fixed internally in an updated slated for release in the coming weeks 

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Customer support portal powered by UserEcho