Joined multiplayer game, UI isn't interactable for me.

Avatar
Sinreal
  • Views 9139
  • uuendatud
  • Completed - Resolved

I joined a friend's password protected game and I'm unable to interact with any element of my UI. Veins of evil, rooms, imps, spells, even the rally flag and map aren't interactable.

Game Version:
Steam Public
Platform:
Windows

Kuidas te hindaksite meie klienditeenindust?

Satisfaction mark by Sinreal 8 aastat tagasi

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
0
Stefan Furcht Programmer
  • Vasta

Hello agin,
just please keep this report/thread.
It is even intented that other people who encounter the same issue do post on this same thread,

so we can collect as much information we can get about the problem in one place.

Cheers

Vastused 6
Avatar
0
Sinreal

Addition:
Imps were standing perfectly still and still able to claim territory and mine walls; Could still pick them up, drop them, and tag walls to dig out

The game was ended, and the UI continued to be faulty in the main menu afterwards.

Avatar
0
Stefan Furcht Programmer
  • Under Review

Hello Sinreal,
this sounds very unusual and we never had any reports of an issue like this.

I guess since this happened you did restart the game already?

This is important because the game generates a log file where any issues encountered during a play session are logged.
Because these logs can become quite big and to avoid bloating the hard disk with logs,
this file is overwritten each time the game is started and thus the information about previous issues gets lost.

In case you have not yet started the game again, please follow these instructions to upload your log file:
https://forum.subterraneangames.com/threads/please-read-how-to-report-a-bug.4689/#post-51529

Please also add your system specs as mentioned in the link.

If you restarted the game already, then there is not much we can do about right now.
But in case you encounter the problem again, please upload your logs to this thread as described in the link before restarting the game, so we can take a look if any errors occured causing this unwanted behaviour.

Regards

Avatar
0
Stefan Furcht Programmer
  • Pending Customer
Avatar
0
Sinreal

I have restarted the game since, unfortunately. If it happens again, should I continue on this thread or start a new one?

Also, Specs:

Operating System

Windows 7 Home Premium 64-bit SP1

CPU
Intel Core 2 Quad Q6600 @ 2.40GHz

Kentsfield 65nm Technology

RAM
8.00GB DDR2


Motherboard
Intel Corporation DQ965GF (J1PR)


Graphics
X203H (1600x900@59Hz)

SAMSUNG (1600x900@59Hz)

2047MB NVIDIA GeForce GTX 750 Ti (EVGA)

Storage
1863GB Seagate ST2000DX001-1CM164 ATA Device (SATA)

Avatar
0
Stefan Furcht Programmer
  • Vasta

Hello agin,
just please keep this report/thread.
It is even intented that other people who encounter the same issue do post on this same thread,

so we can collect as much information we can get about the problem in one place.

Cheers

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

For now I'll mark this as complete but if you have this issue again don't hesitate to get in touch!


Customer support portal powered by UserEcho