After passing the tutorial, impossible to continue

Avatar
Luis
  • Views 7,653
  • updated
  • Completed - Resolved

Hello, 


My PC has Windows 10, 64 bits

Nvidia Geforce GTX960 4GB

Processor AMD FX6300

8GB RAM


Version of the game: 1.6.6616

Steam Version


After I passed the tutorial, when I click on CONTINUE on the results screen, it seems that the main window of the game appears few moments and after appears the campaign map, where I can only access to the tutorial stage.

The video (22MB)  is on the next link:

https://www.dropbox.com/s/304tyaae0ohlyjw/Desktop%2002.16.2018%20-%2023.23.13.01__WFTO.mp4?dl=0


Thanks in advance!


Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by Luis 7 years ago

Add a comment about quality of support you received (optional):

Replies 9
Avatar
0
anonymous
  • Completed - Resolved

Is this now fixed for you? Let us know if you have any further issues


Avatar
0
Knightsedge

Third time is the charm.  Made it in   thank you

Avatar
0
Knightsedge

output_log.txt
  the screenshot in order  Book1.xls        
Windows 7

Geforce gt545

6 RAM

64 bit

Intel(r) Core i5-230 cpu @ 3.00 ghz

Steam

version 2.0.4

Avatar
0
Knightsedge

as soon as I get home I will do that.  I have been able to play the sandbox and have completed two of those maps.

Avatar
0
anonymous
  • Pending Customer

Hey Knightsedge,


Could you please show us a screenshot of what your Main Campaign map looks like?



Avatar
0
Knightsedge

I have the same problem and followed those steps   get debug activated and success messages  still can't advance reset tutorial, completed with 2 ACH and still cannot advance

.


Avatar
0
anonymous
  • Completed - Resolved

Glad to hear it, let us know if you have any further issues

Avatar
0
Luis
Quote from anonymous

Hey Luis,


Could I get you to try again and then upload your log? This will tell you where to find it: How to: Submit a Bug Ticket


You can also do the following.

  1. Open the game
  2. Load to Main Menu
  3. Press "Scroll Lock(or on mac "end")"
  4. Type "GreatStuff"
  5. Type "UnlockCampaign"
  6. Restart the game
  7. You should now be able to progress


Let us know if it works

Many thanks!!! Now I can continue with the campaign. I did what you said and all the scenarios on map converted on ashed territory. Then I reset the campaign values and state and I started again the tutorial and in this time the map permits me to choose other stage. 

Video (4MB): https://www.dropbox.com/s/v3hfjiqgj9w3uq5/Desktop%2002.17.2018%20-%2019.53.40.01__WFTO.mp4?dl=0


Thanks again and now i am going to enjoy your game!


Luis

Avatar
-1
anonymous
  • Pending Customer

Hey Luis,


Could I get you to try again and then upload your log? This will tell you where to find it: How to: Submit a Bug Ticket


You can also do the following.

  1. Open the game
  2. Load to Main Menu
  3. Press "Scroll Lock(or on mac "end")"
  4. Type "GreatStuff"
  5. Type "UnlockCampaign"
  6. Restart the game
  7. You should now be able to progress


Let us know if it works


Customer support portal powered by UserEcho