Black Screen After Splash, Compatibility Mode Doesn't Fix It

kkeiper1103

7 years ago
Views 7,049
updated 7 years ago
Completed - Resolved

I just installed WFTO and I'm presented with a black screen after the splash screen. After following the instructions for Case 3 on Start up Crashes, I still experience the same black screen.

My PC meets all of the Recommended Requirements (AMD A10-7850, GTX 760, 16Gb RAM, 45Gb free of HD space on installation drive)

I've tried starting with -force-opengl, and with -force-d3d11 (separately). Both don't fix it, although when I use force-opengl, I get a pink screen, not a black screen.

Edit

Here's a zipfile of the crash report I get (only generated when forcing opengl; d3d9 or 11 don't generate one)

2017-10-07_112228.zip

Game Version:

Steam Public

Platform:

Windows

Replies 8

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Stefan Furcht

7 years ago
Pending Customer

Hello kkeiper1103,

looks like something is preventing our UI middleware (Coherent UI) from starting properly.
> DllNotFoundException: CoherentUI_Native
But this library (CoherentUI_Native.dll) must be surely there.
Could it be that any antivirus or other security software is blocking it?
What windows version are you on?

Cheers

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kkeiper1103

7 years ago

Quote from Stefan Furcht

Hello kkeiper1103,

Cheers

The only security software I'm using is Windows Defender.

I'm running Windows 10 Pro. I tried uninstalling and re-installing WFTO, but I still get the same issue.

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Stefan Furcht

7 years ago

Please remove any start paramaters eg. -force-opengl as they are unrelated to this problem.

Then can you try to Verify Integrity of Game Files: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 ?

(Works best after a fresh reboot and while running Steam as administrator)

If this doesn't fix it, can you confirm that in your installation folder of the game
(Library -> right click on "War for the Overworld" -> cick Properties -> Local Files -> Browse Local Files)

actually cointains under

%Steam install directory%\steamapps\common\War For The Overworld\WFTOGame_Data\Plugins
the file named "CoherentUI_Native.dll".
Can you right click it and go Properties -> Security and see if your windows login user is in the list "Group or user names:" and when you selecdt it in the list "Permissions for %Your User Name%" has "Allowed" checked for "Read & Execute"?
If not you have insufficient rights and you should either add these rights or run Steam as administrator.

Please let us know if any of these help.

Cheers

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kkeiper1103

7 years ago

I've removed all start parameters.

When I verified the game files, it said they all successfully verified.

I browsed to the Plugins folder, and the CoherentUI_Native.dll file is present. When I view the permissions on that file for my local user, I have full control.

Also, Running as Administrator didn't fix the black screen.

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Stefan Furcht

7 years ago

This is strange, because the issue in your output_log clearly is
> DllNotFoundException: CoherentUI_Native
so I am a bit puzzled.
Your log also contained other issues likely caused by using " -force-opengl" which is mostly useful on Linux.

Can you start the game without any parameters and upload another log from that session.
Just to have a second sample.
Maybe we will have to ask Coherent Labs why this could potentially happen while the library file is clearly available.

I am sorry that I keep failing to find a proper solution for this problem.

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anonymous

7 years ago

Have you seen an improvement after the latest patch?

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kkeiper1103

7 years ago

Honestly, I haven't had time to try it again yet; sorry. I'll try the new patch tonight and see if that fixes it. Thanks for looking into this.

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anonymous

7 years ago
Completed - Resolved

Assumed complete due to a lack of response

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