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Completed - Resolved

OS X 10.13 - After installing the newest patch workers keep mining gold shrines but never get any gold from it

Marcel Schulz 2 years ago updated 2 years ago 8

Hi! Steam just installed the newest update and now my workers keep hitting the gold shrines and never get any gold from it.

Game Version:
Steam Public
Platform:
OS X
GOOD, I'M SATISFIED
Satisfaction mark by Marcel Schulz 2 years ago
Pending Customer

Hey Marcel, 


Could I get a save game where this is the case? This guide will show you how to find them: How to: Locate your save files

On 5. Oct 2017, at 17:16, Brightrockgames <support@brightrockgames.com> wrote:


Pending Customer

Dear Marcel Schulz,

Status has been changed by Cian Noonan (QA Analyst).

Click here to open comment

Hey Marcel, 

Could I get a save game where this is the case? This guide will show you how to find them: How to: Locate your save files

Regards, 
The Brightrockgames Team

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It is occurring in any level of the campaign so far. Haven’t checked out other game modes. I named my save Level 4 but can’t find it in the specified location.

It might be those 2 files althought they are not named like I named the save in the game. But the time is right and it's the level I was playing. 4 shades of grey_20171005155420.meta4 shades of grey_20171005155420

It was also occuring in Level 3 but I don't actually have a save game of that

Completed - Next Patch

We have found and corrected the cause, the fix will be out soon

Great. Thank you very much

On 5. Oct 2017, at 18:43, Brightrockgames <support@brightrockgames.com> wrote:


Completed - Next Patch

Dear Marcel Schulz,

Status has been changed by Cian Noonan (QA Analyst).

Click here to open comment

We have found and corrected the cause, the fix will be out soon

We want to know your opinion

How would you rate the customer service you received?

Good, I'm satisfiedBad, I'm unsatisfied

Regards, 
The Brightrockgames Team

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After the update a couple of minutes ago it works again. Thank you!