WFTO not starting in Steam OS

Avatar
dl
  • Views 9,967
  • updated
  • Completed - Resolved

Hello Support,


I am running Steam OS in the latest version and have installed WFTO there. I haven't played for a while and the last time I did, the game ran fine. Now, after some months, Steam OS installed an update for WFTO - it's on the latest version now. Since I've installed that latest update, the game does not start anymore.


After starting the game from the library of Steam OS, the screen stays black. When I move the mouse, I see the cursor of Steam OS. The cursor disappears after a few seconds when I stop moving the mouse and the screen is black again. Since the cursor of Steam OS is shown, I guess that the game does not start at all.


Thanks for your help.


Regards


Daniel

Game Version:
Steam Public
Platform:
Linux

How would you rate the customer service you received?

Satisfaction mark by dl 7 years ago

Add a comment about quality of support you received (optional):

Replies 20
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Daniel,


Sorry to hear about your problems running the game since the latest updates. My first thought would be that Steam has failed to update the game correctly, usually this can be resolved by simply verifying the cache for the game.


Beyond that first steps would be to confirm that you've run through the following, although much of them will be irrelevant for Linux based systems just run through what you can:


General Crash Troubleshooting

Startup Crashes


If neither of those articles hold a solution for you then we'll need some extra details, specifically an output log and system specs, please see How to: Submit a Bug Ticket for details.


Cheers,


Lee

Avatar
0
dl

Hi Lee,


thanks for your reply.


I've forgotten to mention that I've already reinstalled the game twice. Anyway, I've gone through the steps in the docs and verified the cache. The steps are totally different on steam os but I'm pretty sure I've done it right.


The guide also mentions to reinstall the game. Since I already did this twice, I don't think reinstalling a third time would help.


The "startup crashes" guide does not really apply to steam os - I don't think it uses .net and if it does, this is maintained by steam os. I think that it's the mono lib that is used here, hm? Neither do I use any wireless headsets or stuff like that.


I've grabbed the logs from the steam drive and I think that there really is a problem with the mono library. Maybe I should reinstall steam os?


I've attached the logs to this post. I've also created a video so you can see what the problem is, but it seems to be too large to uplad (about 100 MB). I'm currently uploading this to youtube and will link it here ASAP.


Regards and thanks for your help


Daniel


logs.zip

Avatar
0
dl
Avatar
0
anonymous

Hey dl,


Can you verify that this file exists: /home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64/libCoherentUI_Native.so


It looks like you may be missing the C++6 package required by our UI, running this command should download it for you: 

sudo apt-get install libstdc++6
Avatar
0
dl

Hello Cian,


thanks for the hint, but unfortunately that's not the cause of the problem. The file exists and the package is installed:


root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64# ls
libCoherentUI_Native.so  libCSteamworks.so  libGameLogic.so  libsteam_api.so  ScreenSelector.so
root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64# apt-get install libstdc++6
Reading package lists... Done
Building dependency tree       
Reading state information... Done
libstdc++6 is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.


I also ran an apt-get update && apt-get upgrade to be sure that is really the latest version. It is. However, there was an update for steam and steam-launcher. I installed both of them, but that didn't change anything at all. Still the same problem.


root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64# apt-get update
[...]
Reading package lists... Done
root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64# apt-get upgrade
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages will be upgraded:
  steam:i386 steam-launcher
2 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 2,757 kB of archives.
After this operation, 21.5 kB of additional disk space will be used.
Do you want to continue [Y/n]? 
Get:1 http://repo.steampowered.com/steam/ precise/steam steam-launcher all 1.0.0.54 [2,752 kB]
Get:2 http://repo.steampowered.com/steam/ precise/steam steam i386 1.0.0.54 [4,944 B]
Fetched 2,757 kB in 1s (1,884 kB/s)
(Reading database ... 84565 files and directories currently installed.)
Preparing to replace steam-launcher 1.0.0.50 (using .../steam-launcher_1.0.0.54_all.deb) ...
Unpacking replacement steam-launcher ...
Preparing to replace steam 1.0.0.50 (using .../steam_1.0.0.54_i386.deb) ...
Unpacking replacement steam ...
Processing triggers for desktop-file-utils ...
Processing triggers for gnome-menus ...
Processing triggers for hicolor-icon-theme ...
Processing triggers for man-db ...
Setting up steam-launcher (1.0.0.54) ...
Setting up steam (1.0.0.54) ...
root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64# apt-get dist-upgrade
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
root@steamos:/home/steam/.local/share/Steam/steamapps/common/War For The Overworld/WFTOGame_Data/Plugins/x86_64#
Avatar
0
anonymous

Hey dl,


Could you please try again to play the game with the latest update, 1.6.3. Let us know if the issue persists on that version

Avatar
0
dl

Hi Cian,


sorry, I was busy the last few days.


Steam installed an update of WFTO indeed, but after installing this update I'm still facing the same issue. Is there a way for me to verify that steam has installed the update correctly?


Regards


Daniel

Avatar
0
anonymous

The best way to verify is to completely reinstall. Could you please uninstall the game, restart Steam and then reinstall the game. We have added a dependency in Steam so if you do this it should force install the required C++ libraries.


It would also be good if I could take a look at your debug.log found in the CoherentUI_Host folder of your game install

Avatar
0
dl

All right, I'll give it a try.


Sorry, could you please point me to the directory where the "CoherentUI_Host" folder is located? I can't find it :(

Avatar
0
anonymous

The log should be here, if you dont have this folder then that would explain a lot as it likely means that large parts of the game are missing



GameInstallPath\War For The Overworld\WFTOGame_Data\CoherentUI_Host\


Customer support portal powered by UserEcho