The game doesn't crash or freeze, and the game is capable of loading the title screen and cutscenes. When I try to start a level (main campaign, My Pet Dungeon, or Heart of Gold) the loading bar goes up to about 80% and then stops moving. The game doesn't crash or freeze.
Hi Greg,
Sorry for the delay in response over the weekend, we'd really love to help you get to the bottom of this issue. You can find information on locating your output log in this article: How to: Submit a Bug Ticket
Also can you confirm that you've tried the steps provided in these articles:
Hope we can get you in the game soon,
Lee
I have tried the steps provided in those articles, and nothing changed. I also found the output log, but am unsure how to post it here. I tried to use the "file" button at the top of the comment box, but am unsure if it did not work or if it is just very bad at showing that I uploaded a file. If it did work, I just uploaded several copies of the same file.
I have tried the steps provided in those articles, and nothing changed. I also found the output log, but am unsure how to post it here. I tried to use the "file" button at the top of the comment box, but am unsure if it did not work or if it is just very bad at showing that I uploaded a file. If it did work, I just uploaded several copies of the same file.
I don't think it worked. I'm going to try again
Very strange indeed, when you click file once you've selected the file in question it should simply add a link to your post to that file. As such: output_log.txt
odd, I didn't have 2013, and reinstalling the game did not install it for me.
Please also try to install all of the VisualC++ versions from the _CommonRedist/vcredist folder