map creation frozen

Avatar
thereald3bug
  • Views 9,439
  • updated
  • Completed - Resolved

Map Creation Broken.  I go to create a map and after entering the information, and clicking Create New Map, it simply freezes as shown.


Image 3283

NOTE:  I have blocked out the Author field.


Here are the logs: output log, DxDiag.txt

It NEVER comes back from that, so I am forced to terminate the process... but it seems it does at least TRY to create the file... see this screenshot:


Image 3286

But of course it won't load it.

Game Version:
GOG DRM-Free
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by thereald3bug 7 years ago

Add a comment about quality of support you received (optional):

Replies 14
Avatar
0
thereald3bug

reinstall did not work (as expected)... procedure followed:


1. uninstall GOG Galaxy

2. reinstall WFTOGame

3. try map creation - FAIL

4. reinstall GOG Galaxy

5. retry map creation - SUCCESS


as I stated before.  your developers hard coded a GOG Galaxy requirement into the game and didn't tell you.

there is still DRM, it's just a DRM which does no calling home / activation / encryption... but it requires I install bloatware.

Avatar
0
anonymous

Since my last response we have found some issues with the DRM free version. First of all we revisited the workflow for map creation with myself and the developer that wrote it and found that there were no references to GOG Galaxy or Steam when creating a map. I have also taken a machine with a clean install of windows and the DRM free version of the game and found that I was able to create a map.


We have also found that some users have had massive issues with updating the game, this has been solved with the use of CCleaner, you can read more about that here: Issues loading save games in the GOG.com version (Even after Patch 1.6.2f3)


I would suggest that you follow the guide above and fully delete the game, run CCleaner, and then reinstall the game. There is no reason for you to have GOG Galaxy feel free to delete it, the game will run the same regardless.


If all of that doesn't work we will get our contacts at GOG involved to workout why the game is failing.


I'm sorry that this has been so painful, we all hope we can get this working for you.

Avatar
0
thereald3bug
Quote from anonymous

Since my last response we have found some issues with the DRM free version. First of all we revisited the workflow for map creation with myself and the developer that wrote it and found that there were no references to GOG Galaxy or Steam when creating a map. I have also taken a machine with a clean install of windows and the DRM free version of the game and found that I was able to create a map.


We have also found that some users have had massive issues with updating the game, this has been solved with the use of CCleaner, you can read more about that here: Issues loading save games in the GOG.com version (Even after Patch 1.6.2f3)


I would suggest that you follow the guide above and fully delete the game, run CCleaner, and then reinstall the game. There is no reason for you to have GOG Galaxy feel free to delete it, the game will run the same regardless.


If all of that doesn't work we will get our contacts at GOG involved to workout why the game is failing.


I'm sorry that this has been so painful, we all hope we can get this working for you.

This resolved it.  I installed the game, tested map creation, installed each DLC one at a time testing map creation each time, and could no longer duplicate the issue.  The issue (whatever it was) seems to be resolved in build F3.


Avatar
0
anonymous
  • Completed - Resolved

Great, glad to hear it, let us know if you have any other issues!


Also, if you would like to share maps in the DRM free version Upload and Share Content on the Foundry is the best place to do it.


Customer support portal powered by UserEcho