map creation frozen

Avatar
thereald3bug
  • Views 9284
  • محدّث
  • Completed - Resolved

Map Creation Broken.  I go to create a map and after entering the information, and clicking Create New Map, it simply freezes as shown.


Image 3283

NOTE:  I have blocked out the Author field.


Here are the logs: output log, DxDiag.txt

It NEVER comes back from that, so I am forced to terminate the process... but it seems it does at least TRY to create the file... see this screenshot:


Image 3286

But of course it won't load it.

Game Version:
GOG DRM-Free
Platform:
Windows

كيف تقيم خدمة العملاء التي تلقيتها؟

علامة الرضا من thereald3bug منذ 7 سنة

إضافة تعليق حول كيفية المساعدة التي تلقيتها (اختياري):

الردود 14
Avatar
0
anonymous
  • Pending Customer

Hey thereald3bug,


Your version of the game is actually out of date, can you please update to v1.6.2f3 and try again, it should be fixed.

Avatar
0
thereald3bug
Quote from anonymous

Hey thereald3bug,


Your version of the game is actually out of date, can you please update to v1.6.2f3 and try again, it should be fixed.

I would love to... where do I get the patch?  Here is what it shows me on GOG:


(personal info has been blacked out)

I see the version there, but this isn't a patch, it's a full re-download of the entire thing... if that is the case, then you guys seriously need to implement an incremental patch system - STAT.

Avatar
0
anonymous

If you want incremental patching the only solution is to use GOG Galaxy. This entire DRM free system is managed entirely by GOG, there's unfortunately nothing we can do about it. I'll pass this on to them but I'm not even sure if that possible for them to implement as it's just a giant black box.


I'm really sorry that you have to go through the hassle of re-downloading, if you use GOG Galaxy then you can download the game and get incremental patches while still playing the game DRM free by closing GOG Galaxy when it is not in use.


I know this isn't optimal and we will have a look at alternatives, but currently this is the way it works.

Avatar
0
thereald3bug
Quote from anonymous

If you want incremental patching the only solution is to use GOG Galaxy. This entire DRM free system is managed entirely by GOG, there's unfortunately nothing we can do about it. I'll pass this on to them but I'm not even sure if that possible for them to implement as it's just a giant black box.


I'm really sorry that you have to go through the hassle of re-downloading, if you use GOG Galaxy then you can download the game and get incremental patches while still playing the game DRM free by closing GOG Galaxy when it is not in use.


I know this isn't optimal and we will have a look at alternatives, but currently this is the way it works.

I have upgraded the version and still have the same problem. Here is the updated log:  output_log.txt

Avatar
0
anonymous

Are you trying to load the same map file made in 1.6.2f2 or are you trying to create a new map?

Avatar
0
thereald3bug

New map.  I resolved the issue myself, but I am unsatisfied with the fix.  Apparently you guys hardcoded GOG Galaxy to be a requirement, NOT optional.  I do absolutely nothing online with gaming, and have no need or desire for bloatware/adware on my system.  This effectively eliminates (for me) and possibility of using map creation. I am seriously reconsidering my purchase even though I love the game otherwise.

Avatar
0
anonymous

The game should be playable 100% DRM free, at no point was any feature locked behind a DRM requirement. Where did you hear that this wasn't the case?


Internally we are able to use the DRM free version of the game to create maps, so I'm still unsure of what is causing the issue as your log isn't shining any light on whats wrong.

Avatar
0
thereald3bug

I didn't say it was a DRM requirement.  Look at the logs I posted.  It keeps failing on GOG Galaxy (which I only just installed to see if that made any difference).  GOG Galaxy is the problem - it is hard-coded into the game.

Avatar
0
thereald3bug
Quote from anonymous

The game should be playable 100% DRM free, at no point was any feature locked behind a DRM requirement. Where did you hear that this wasn't the case?


Internally we are able to use the DRM free version of the game to create maps, so I'm still unsure of what is causing the issue as your log isn't shining any light on whats wrong.

it's right here in the log (several times):


Galaxy.Api.GalaxyInstance+RuntimeError: Could not start GalaxyService
  at Galaxy.Api.GalaxyInstance.Init (System.String clientID, System.String clientSecret) [0x00000] in <filename unknown>:0 
  at DRMGOG.Init () [0x00000] in <filename unknown>:0 
Avatar
0
anonymous

When in the menu we check to see if GOG is there periodically, it doesn't affect your ability to use the game and is not relevant unless GOG is open and the message is still appearing.


Could I get you to try and reinstall the game? It could be that the install you have is broken in someway. 


Customer support portal powered by UserEcho