0
Completed - Resolved
My Pet Dungeon Level 2 Won't Launch
Windows 10 64bit
AMD FX-4350 4.2 GHz quad core processor
8GB RAM
AMD Radeon 6900 GPU
WFTO V1.6.2fl
I'm about 4/5 of the way up the load bar for level 2 (where it starts to turn pink) and it's stuck. I've tried relaunching a few times, ran the Steam file validation thing, and restarted my computer. I checked for Windows updates and all that, too. I have not tried reinstalling.
Game Version:
Steam Public
Platform:
Windows
Customer support service by UserEcho
To add, the tips on the bottom still scroll by. It doesn't appear to be freezing up completely.
Also to add, I bought this yesterday. So this is the first time I've tried launching it.
Hello Daniel :)
I'm sorry about the issue you encountered.
However I don't have enough information just yet to find what caused the error.
Can you please follow http://brightrockgames.userecho.com/topics/118-how-to-submit-a-bug-ticket/
and add your outputs log here please ?
Thank you =)
Output Log
Sorry about that. I also noticed that the bar, when it gets up to where it freezes, it quickly moves backward then forward again. I had another game (Dawn of War) that did this to me a few years ago. When it happened it would launch but the AI wouldn't do anything.
Hello Daniel = )
Can you try installing Microsoft Visual C++ Redistributable 2013:
http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe
And report to me if it solved your issue ?
We added a third party software and it might need the 2013 redist, which is new. If it works for you, I will force Steam to install those redit :)
Cheers !
It worked. To note, I rebooted before launching WFTO, and upon launching it popped up with the Steam dependency installation bit, installing some more Microsoft stuff. Not sure what that was all about, but I figured I'd mention it in case it's a multi-step deal.
Oh, and thanks very much!