Completed - Resolved
Game Just Stops Working
sian preece2007 6 years ago • updated by anonymous 6 years ago • 3
Since the new windows 10 update this week, I have not been able to play the game. It works fine for the first minute, then everything stops and I mean everything. None of the icons work so I can't build anything, I can't create any spells - Nothing. Even when I try to exit by pressing ESC, the pop up doesn't appear so I have to go to desktop and exit that way which isn't ideal. Please can this be fixed?
Customer support service by UserEcho
Hey Sian (Nice name ;)),
Could you follow our Missing, Invisible or Laggy UI guide. Follow the steps and report back if there's any improvement.
Are you still having this issue? If we don't get a response soon we will have to close the ticket
Due to a lack of response we are going to close the ticket as we cannot follow this further. If you post back here we can reopen the ticket.