Completed - Resolved

Game Just Stops Working

sian preece2007 6 years ago updated by anonymous 6 years ago 3

Since the new windows 10 update this week, I have not been able to play the game. It works fine for the first minute, then everything stops and I mean everything. None of the icons work so I can't build anything, I can't create any spells - Nothing. Even when I try to exit by pressing ESC, the pop up doesn't appear so I have to go to desktop and exit that way which isn't ideal. Please can this be fixed?

Game Version:
Pending Customer

Hey Sian (Nice name ;)),

Could you follow our Missing, Invisible or Laggy UI guide. Follow the steps and report back if there's any improvement.

Hey Sian,

Are you still having this issue? If we don't get a response soon we will have to close the ticket

Completed - Resolved

Hey Sian,

Due to a lack of response we are going to close the ticket as we cannot follow this further. If you post back here we can reopen the ticket.