interface problems / UI Freeze

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iainconway
  • Views 22,095
  • updated
  • Completed - Resolved

hi just brought the game, and when i play through the campaign about half way through the mission the interface disappears. its still there cos if i click in the right place the option to cast a spell, build a room etc still works, but it looks like its just the rooms tab. so i basically have to guess the right place to click which is more or less impossible . also if i press escape i cant see the the main menu.

so i tried this fix https://brightrockgames.userecho.com/topics/1096-missing-invisible-or-laggy-ui/. but now i dont even get a menu when i start the game, but the dude says "welcome etc" and the background is there just no menu.


i run on laptop


win 10 64 bit

intel core i5 6300hq @2.3ghz

12gb ram

hope u can help cheers

Game Version:
Steam Public
Platform:
Windows
Duplicates 1
UI Freezing

As requested on Steam discussion:

Kaos 21 hours ago
I am getting the same UI problem. I have completed a game with the UI frozen, all buttons are functional but you cannot see what your clicking on. mouse popups still work but not anything that changes the Ui screen. It is still in place when on the campaign map. Next mission caused same problem.

output_log.txt

Replies 35
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anonymous
  • Completed - Next Patch
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anonymous
  • Started
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Skyhaster

Thanks for that update from yesterday. Works fine now.

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Skyhaster
Quote from Lee "Noontide" Moon

UI Freezing

Steven Lloyd 2 hours ago • updated by Lee "Noontide" Moon (Community & QA Manager) 1 minute ago • 1

As requested on Steam discussion:

Kaos 21 hours ago
I am getting the same UI problem. I have completed a game with the UI frozen, all buttons are functional but you cannot see what your clicking on. mouse popups still work but not anything that changes the Ui screen. It is still in place when on the campaign map. Next mission caused same problem.

output_log.txt

Just started out playing again. Tried the Heart of Gold and Crucible. Not sure what it is but I adjusted the cam quite often in Rotation and angle of view. A few minutes after playing the game the interface was stuck and not responsive anymore. But the game seems to be still functional when i try to hit the right place but is not updatet graphical. Pressing ESC gave me no menu but the game was paused.


Specify your platform

  • OS Windows 10
  • 64bit
    • 8 gb DDR3 Ram
    • AMD 965 BE
    • Radeon HD 7800, 2 gb DDR5

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Lee "Noontide" Moon Designer & Community Manager
  • Pending Third Party
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Stefan Furcht Programmer

Hello to everyone affected by this problem,
the issue seems to be related to an issue with our UI middleware (CoherentUI) which runs into an error.
However this seems to only happen on certain systems and might be related to the GPU and/or its drivers.

This is the full error:

  • [Coherent Browser] (Warning) PID: 524 | 2520 11:02:51.778612 [524:2520:ERROR:(0)] GLES2DecoderImpl: Context lost during MakeCurrent.
  • [Coherent Browser] (Warning) PID: 524 | 2520 11:02:51.778612 [524:2520:ERROR:(0)] Exiting GPU process because some drivers cannot reset a D3D device in the Chrome GPU process sandbox.
  • [Coherent Browser] (Warning) PID: 524 | 2520 11:02:52.488703 [524:2520:ERROR:(0)] [.Compositor-085E0100]GL ERROR :GL_INVALID_OPERATION : glConsumeTextureCHROMIUM: invalid mailbox name
  • [Coherent Browser] (Warning) PID: 524 | 2520 11:02:52.516706 [524:2520:ERROR:(0)] [.Compositor-085E0100]RENDER WARNING: texture bound to texture unit 0 is not renderable. It maybe non-power-of-2 and have incompatible texture filtering or is not 'texture complete'
  • ...
  • [Coherent Browser] (Warning) PID: 524 | 2520 11:02:52.566712 [524:2520:ERROR:(0)] Too many GL errors, not reporting any more for this context. use --disable-gl-error-limit to see all errors


We did contact Coherent Labs to take a look into this issue.

As always with third party issues: this could take a bit.

We are sorry for inconvenience and thank you for your patience in advance.

We are hoping to get this sorted out soon for you.

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1
Lee "Noontide" Moon Designer & Community Manager

UI Freezing

Steven Lloyd 2 hours ago • updated by Lee "Noontide" Moon (Community & QA Manager) 1 minute ago • 1

As requested on Steam discussion:

Kaos 21 hours ago
I am getting the same UI problem. I have completed a game with the UI frozen, all buttons are functional but you cannot see what your clicking on. mouse popups still work but not anything that changes the Ui screen. It is still in place when on the campaign map. Next mission caused same problem.

output_log.txt

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0
Lee "Noontide" Moon Designer & Community Manager

Hi Kaos, thanks for this. I located this on our general helpdesk so I'm going to move it to the forum and merge it with the current lead ticket. Thanks a bunch. If possible can you please also include your System Specs. Thanks!


Please let me know if anything changes.

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iainconway

okie dokie

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Andrew "Nutter" Jaggar

No problem, if the issue re-occurs then please grab an output log and upload it in this ticket. In the mean time i'll leave this one as Accepted as I know we have other members of the community with similar issues. Thanks


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