Windows 8.1 64 bit, 8 Gm RAM, Intel(R) Core(TM) I7-4500 CPU1.80 GHz 2.40GHz GPU: AMD Radeon R7 M265, Intel(R) HD Graphics Family. Version game 1.40f15
Crash in map editor.
How would you rate the customer service you received?
Satisfaction mark by Галиев Рустем 8 years ago
Add a comment about quality of support you received (optional):
I did a big map in the map editor. There were a lot of units and traps. Periodically I saved the changes. Crash happened when I clicked on the minimap to another area (about half of the map), and the camera starts to move at this point.
Hello,
in this case the AMD GPU driver did crash and the game crashed then in consequence.
The exact stack trace shows that:
atidxx64.dll caused an Access Violation (0xc0000005) in module atidxx64.dll at 0033:ccc08316.
---
0x00007FFBCCC08316 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC089E6 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC0279F (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC02945 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC038BC (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC03806 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC03764 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC02ECC (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCC02DE4 (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCCB8E158 (atidxx64) XdxInitXopAdapterServices
0x00007FFBCCB95D46 (atidxx64) XdxInitXopAdapterServices
0x00007FFBCCB86530 (atidxx64) XdxInitXopAdapterServices
0x00007FFBCD12865F (atidxx64) AmdDxGsaFreeCompiledShader
0x00007FFBCD1ED11B (atidxx64) AmdLiquidVrD3D11WrapDeviceContext
0x00007FFBCD1ED2C2 (atidxx64) AmdLiquidVrD3D11WrapDeviceContext
And it seems a pretty common issue with this AMD Driver also in other games:
http://steamcommunity.com/app/265550/discussions/0/613935404114338338/
https://community.amd.com/thread/200731
https://steamcommunity.com/app/292030/discussions/0/613958868368558837/
There is nothing we can do about this on our end.
It is a case for the AMD driver support.
However make sure you have installed the latest AMD GPU driver which may have the issue fixed already.
Hope this helps!
Cheers
Can you tell me what you were doing at the time when the crash occured?