I am on a macOS Sierra iMac Late 2013, and I cannot start the campaign.
It pans to some textures once i click "play" and it makes a wind noise. Any help?
Game freezes when starting basegame campaign mode getting stuck on what I believe is an introduction video(?) (see screenshot below) and has to be forced quit. Sound is also getting stuck in a stuttering loop.
Game is working in other modes (skirmish etc), as well as the DLC Heart of gold campaign mode.
I've tried:
* rebooting computer
* reinstalling game
* verifying cache (steam)
* playing in windowed and fullscreen modes as well as trying different graphics settings
Computer specs:
Macbook Pro (Retina, Mid 2014)
OS X El Capitan 10.11.6
2,5 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB
Build is 1.5.0f10
Hey all,
We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash
Hello
Thanks for a fast reply :)
I tried skipping with space but no luck I'm afraid; the freeze seems instant the moment I press "play".
I'm attaching two new logs - hope you can find something useful.
Let me know if you need anything else.
It's a bummer all three Player.log files look exactly the same.
All is fine, no errors and then suddently "Receiving unhandled NULL exception" which does not help.
It seems we will have to contact the support of Unity Technologies for this one, which means it could take quite some time to get this sorted.
If you not want to wait longer for a fix and just recently bought the game, then it is possible to refund it on steam store if you are less than 2 hours into the game.
Otherwise it will take up some time to get this sorted out I fear.
We could look into a way to disable cutscenes entirely by introducing a special command though,
but this could only be a temporary solution and finally you want to see the cutscenes as well.
In Unity 5.6 they are changing how cutscenes are integrated totally which will likely reduce issues caused by them especially on non-windows platforms.
But it's still some time to wait before this technology becomes available to us.
I am sorry, that we are unable to help quickly on this this problem.
Thanks for reporting and sharing your logs.
I was actually looking for "skip cutscenes" in the options before I submitted here; I wouldn't mind playing without them.
Thanks for swift replies and for your help!
Thanks for being understanding.
Then the way to go is introducing a way to disable cutscenes for now.
Can you just make 100% sure this is the root cause by confirming that clicking on "Replay Intro Cutscene" in the campaign menu view causes this freeze?
We are going to add a cutscene skip command for next hotfix, which hopefully will allow you to play campaign mode.
Sorry the button I mentioned is only available in Heart of Gold campaign view in case you own it.
Would be interesting if this one causes as well a freeze or if it is limitted to the main campaign cutscene.
Yes, I can confirm it causes the crash (I have the HoG DLC). When I press "Replay cutscene" the exact same problem occurs.
Btw, I just updated my OS to the latest version (Sierra 10.12.2) but the problem still remain (in case the Unity guys are interested).
Thanks for testing this for us.
Watch out for hotfix patch v1.5.0f12, which comes with a new Display Option to disable cutscenes.
http://imgur.com/a/DylI6
The hotfix is now out, try to use above setting and let us know if you can play campaign in this way.
Cheers
Wow that was fast! Yes, the game loads fine after disabling cutscenes. Again - thanks a lot for great support!
(I've seen others with the same issue, maybe you want to post this info somewhere for other OS X users)
Hi,
I'm on OS X. Here are my specs:
I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:
After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:
and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log
Hope this can be fixed soon
Best Regards
Marcel Schulz