[OSX] Cannot start the campaign.

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  • Views 13.905
  • opdateret
  • Completed - Resolved

I am on a macOS Sierra iMac Late 2013, and I cannot start the campaign.

It pans to some textures once i click "play" and it makes a wind noise. Any help?

Game Version:
Steam Public
Platform:
OS X
Gentagelser 2
OS X graphics artifacts & crash

Hi,

I'm on OS X. Here are my specs:

Image 2156


I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:



Image 2157


After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:



Image 2158


and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log


Hope this can be fixed soon


Best Regards

Marcel Schulz

Game freeze when starting campaign mode (OSX)
Avatar k r

Game freezes when starting basegame campaign mode getting stuck on what I believe is an introduction video(?) (see screenshot below) and has to be forced quit. Sound is also getting stuck in a stuttering loop.


Game is working in other modes (skirmish etc), as well as the DLC Heart of gold campaign mode.


I've tried:

* rebooting computer

* reinstalling game

* verifying cache (steam)

* playing in windowed and fullscreen modes as well as trying different graphics settings


Computer specs:

Macbook Pro (Retina, Mid 2014)

OS X El Capitan 10.11.6

2,5 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 2048 MB


Build is 1.5.0f10


Player.log


Image 2230

Pinned replies
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anonymous
  • Svar
  • Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

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Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved
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anonymous
  • Påbegyndt
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anonymous
  • Completed - Next Patch
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Marcel Schulz

Hi! I've just tried the game on 10.13 (High Sierra) and the cut scenes work without problem. I'm on an 5k iMac

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anonymous

Thats great news! Glad to hear that everything is working as expected!