OSX crashes on startup - bug report

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jjjflanagan
  • Views 14,635
  • updated
  • Completed - Resolved

Hello, this is crashing upon startup for me. About one minute in, or when dialogue first starts: 'Welcome...' *crash*. I'm opting to post this now because the other resolved issues seem to be due to taking out a second monitor, which I don't have.


I've put some of the bug info below.


OSX, Sierra, 27-inch (2560x1440)

NVIDIA GeForce GTX 660M 512 MB

2.9 GHz Intel Core i5

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 660M 512 MB


Player.log

Game Version:
Steam Public
Platform:
OS X
Duplicates 5
Game hangs up after klicking on "play" in Campaign Mode
player.log

Game proceeds nomally, 'til i klick in campaign mode "play" to start the first chapter. Game freezes.

Sandbox Mode seems to function.


Mac OS 10.12.1

Ram 8GB

CPU 2,6 Ghz Intel Core i7

Gfx

NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000 1536 MB


Crash on Start Up Mac OS

Game crashes on startup showing nothing but a black screen. I tried removing my second monitor. This made no change. I have also verified the local game cash in steam several times. Still no change.

Screen Shot 2016-12-15 at 15.27.33.png

Player.log

My hardware and software version are in the attached screen shots. I have also attached the log files. I game version is the latest from steam.


Hi,I'm on OS X. Here are my specs: I remember...

Hi,

I'm on OS X. Here are my specs:

Image 2156


I remember playing the game and the Heart of Gold Expansion on 10.9.5 and everything worked perfectly. I recently updated to El Captitan and saw the new Crucible Update and was very interested in trying it. When I launch the game I get weird artifacts on my screen:



Image 2157


After a few seconds everything is back to normal. I decided to play the campaign again but when I launch the first level (1 - Awakening) the game just gets stuck and all I see is:



Image 2158


and a short part of the audio is looped. I tried to disconnect my secondary monitor because I read this might help but it basically leads to the same issues I described. I'm including my log file Player.log


Hope this can be fixed soon


Best Regards

Marcel Schulz

Cannot start first level on OSX

Player.log

I cannot start the first level, I get the following screen:

No loading indicators appear or anything. First time trying to play the game. I am on OSX Sierra 10.12.1.


System report of my Mac:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.6 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB


NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 2048 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9

Revision ID: 0x00a2

ROM Revision: 3776

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

Application not responding - OSX

remotecache.vdf

Player.log

Mac Pro.spx


games launches, can select parameters then the intro screen , full bar then stuck, hand no moves & OSX says application not responding

Pinned replies
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0
anonymous
  • Answer
  • Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

Replies 24
Avatar
0
anonymous
  • Answer
  • Completed - Next Patch

Hey all, 


We will be pushing an update in the next few days which has fixed this issue. Please get back to us once you have updated if you still experience the crash

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0
anonymous
  • Completed - Resolved
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0
anonymous
  • Declined
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0
anonymous
  • Completed - Resolved

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