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Declined

Windows 7 Crash on Startup at Loading screen

John King 3 years ago updated by Cian Noonan (Graphics Plumber) 3 years ago 3

When loading I get the splash screen which then makes way for the loading screen. I get the art in the background and a loading bar begins to fill. As soon as the cursor turns into a claw holding a pick, it freezes. Clicking again causes it to crash to desktop, stating the application is not responding.


I know wireless headphones have been known to cause problems, but I don't use any.


Core Information:

Windows 7 Home Premium 64bit

16 GB RAM

Intel Core i7-2700K 3.50GHz

Nvidia GeForce GTX 580

550GB free on drive


MSinfo32 output:

OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name MININT-2QSM85F

System Manufacturer Gigabyte Technology Co., Ltd.

System Model Z68XP-UD3P

System Type x64-based PC Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3492 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Award Software International, Inc. F7, 21/02/2012

SMBIOS Version 2.4

Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume3

Locale United Kingdom

Hardware Abstraction Layer Version = "6.1.7601.17514" User Name MININT-2QSM85F\Administrator

Time Zone GMT Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 16.0 GB

Available Physical Memory 10.3 GB

Total Virtual Memory 32.0 GB

Available Virtual Memory 26.0 GB

Page File Space 16.0 GB

Page File D:\pagefile.sys


I look forward to your response, thank you.

John

output_log.txt

Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hello John,
did you also check if there is a solution for your problem in this:
http://brightrockgames.userecho.com/topics/1093-startup-crashes/
or that list:
http://brightrockgames.userecho.com/topics/1094-general-crash-troubleshooting/
?

Your log does not contain any errors though.

Can you also try to wait a bit longer after the loading bar is full.
The first start of the game can take a while under circumstances.

Please let us know if the problem still persists, otherwise we may close this ticket soon.
Cheers

Declined

Closed due to lack of user response