Game wont Start window10 please help

Avatar
Peterdaman
  • Views 8,014
  • updated
  • Not a Bug

Windows 10 pro 64 bit


please see attached screenshots, spec for pc is: HP Compaq dc7800 small form factor

Intel (R) Core(TM)2DuoCPU E6850 @ 3.00GHZ (2CPUS)Intel(R) GMA 3100, 1280x1024(32bit)(75hz) Intel(R) Q35 Express Chipset Family (microsoft) Main Driver: igdumd64.dll,igdumd32 upto date.


It starts up begins to load the first loading screen, then loads abit with the background image flashing black and then it would just close, i cant even get it to start and iv only just brought the game, i have reinstalled it twice now and tried -forced3d11 -forced3d9 also tried -opengl and nothing is working please help!.


remotecache.vdf

sharedconfig.vdf

output_log.txt

Game Version:
Steam Public
Platform:
Windows
Replies 13
Avatar
0
Peterdaman

also i have this output log, it displays weird black areas as you can see from screenshot. output_log.txt


Avatar
0
Peterdaman

changed compatiablility setting to get it to main menu, now it displays the game like this, need a response soon please dont want to wait 2 weeks. ;)

Avatar
0
Peterdaman

still flickers black when on 1st loading screen, not sure what to do, haven't had this problem with other steam games, waste of money atm.

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Accepted

Hi Peterdaman,


Sorry to hear about the issues you're having with launching the game. Please can you provide an output of your DXDiag?


To do so open type DXDiag into your Search/Cortana bar on the taskbar. Launch the DXDIag program that should be the top result. Once it has fully loaded click "Save all information" Save the file somewhere as Peterdaman-Dxdiag and then upload it to us.


Will do my best to identify what is happening, I've never seen anything quite like this to be honest.


Cheers,


Lee



Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer
Avatar
0
Peterdaman

hi Noontide,


thanks for the fast response, please see attached, peterdaman - DxDiag.txt

Avatar
0
Peterdaman

With the above screenshot of the main menu, I can see all the menu options when I move the mouse and the menu is functional it just flickers from visible to invisible, it doesn't stay per nearly like the above image, just FYI. Good luck 👍🏼 hope to hear back soon

Avatar
0
Peterdaman

Permenantly* not per nearly

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Not a Bug

Hi Peterdaman,


Sorry to be the bearer of bad news.


Unfortunately I'm not sure there's going to be very much we can help with here, I've taken a look through your system specs and unfortunately your system is falling well below the minimum required specs (System Requirements), most importantly the graphics renderer.


The Screenshot you provided shows some severe graphics artifacting, walls are not rendered the menu is completely skewed and a white box has been rendered in the place of another element. This is consistent with what you'd expect to see when that renderer does not support the full range of features required to render these elements. That's not uncommon with Intel integrated cards and is one of the reasons we don't explicitly support them.


Your graphics card (Intel GMA 3100) doesn't support the modern rendering technologies required to display the game's graphics, you'll see from the link before although a lot of details are missing that it only supports up to DX9 is recommended, Shader Model 2.0 and OpenGL 1.4 while our minimum spec card (Nvidia GTX460) has support for up to DX12, Shader Model 5.0 and Open GL 4.5. I suspect because of this you'll be unable to get the game to properly render.


All I can suggest trying is looking for the most up to date Intel GMA 3100 drivers, installing these might add a few more features and get the game rendering, but it's very unlikely I'm afraid. Beyond that at the very minimum you would need to purchase a discrete graphics card but then you may find other older hardware in your system could hold you back.


I'm truly sorry I can't help you further in this matter, best of luck and remember if you're unable to get the game running you can request a refund via Steam customer support!


Cheers,


Lee

Avatar
0
Peterdaman

thats strange because i can play Wow which is very graphically demanding also, ok well im trying and install a different driver, to see if thatll work.


Customer support portal powered by UserEcho