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Completed - Resolved

Heart of Gold Level 2 - Enemies disappear

knightenterprises 3 years ago • updated by Lee "Noontide" Moon (Designer & Community Manager) 3 years ago 19

HI, In heart of gold level 2 Rhoad I have noticed midway through my game all the enemies on the road have disappeared. I had not yet engaged them in combat or even broken thru to the road yet. Save game attached. dlc1_campaign_level2_name_20161102002734


My specs:

I5 processor

8GB RAM

Windows 7

64 bit

Game Version:
Steam Public
Platform:
Windows

I tested it,
For me it firstly looks likem, they disapeared right after I loaded my savefile, but after some seconds, they were showen on the Minimap again. The Patrol which is nearer at the end gateway, apear first, then that one behind them.
Those Units will be loaded, but revealed later.

Thanks for the report.

Accepted

@Knightenterprises Can you confirm whether Bohser's analysis is the same on your side on whether they are disappearing after loading the save but reappear after a few seconds?


In either case I'll pass this through to code. :)

Hi,

I loaded up the save game we were talking about and all enemies were gone, none reappeared.

To get more info I decided to load up other some saved games from earlier on in the level. One is from near the start. Upon loading all enemies are present, but they exit the map thru the gateway at the far left of the map. If you load it up you will notice they are all walking in the same direction - towards the gateway. Give it a few minutes and they will all walk off the map. This situation was obviously not present when I actually saved this save game originally as I would have noticed it. Save game here dlc1_campaign_level2_name_20161102214412

Could this issue has something to do with the Halloween update? It was under a week ago I was playing this level with no problems.

Could you please reply to let me know that you have read my last response, as it is important information that the problem is now affecting older saves. Also when will the prioblem likely be fixed - are we talking days or weeks?

Hi Knightenterprises,


This issue is currently being investigated but unfortunately I cannot provide an ETA at this time. Current attempts to replicate the issue internally have been met with similar output that Bohser mentioned above, I will be bringing this issue directly to the attention of the code team on Monday when we're all back in the office.


Depending on severity the issue may justify a hotfix otherwise it may be rolled into the next patch (1.5) I'll have more news for you in the coming days.


Cheers,


Lee

Hello = )

I'm afraid those save files are missing their counter part, ".meta" ^^' Could you by any chance upload the meta files associated with those save ?

Thank you ^^

Hi. I am at work atm. Will upload when I get home.:)

Hi Here is the save game plus meta file

Please note this is a save from earlier on in the level (ie from way before the problem first appeared)

This means the problem is affecting previous saves.


dlc1_campaign_level2_name_20161113193356

dlc1_campaign_level2_name_20161113193356.meta


Hi it's been 2 weeks now. Can I have an update please?

Accepted

Hello knightenterprises,

I did load your savegame and I can confirm that all enemies in the lane run into the north western gateway but do not respawn again.
So the issue can be reproduced and should be fixable.

I am sorry no one replied to you in the last two weeks.
This happened because the ticket was not changed from "Pending Customer" to "Accepted" after you replied and thus it was not realized internally and thus got accidentally ignored.
Normally the ticket state is switched when the user answered but this time it didn't work out unfortunately.
I will now accept the ticket again and make sure it is looked at soon.

Thanks for reporting bugs! :)

Nano Boucher I was able to reproduce that all units disappear after some minutes into the north western gateway but do never respawn.
Can you take a look why MQ fails here?
Cheers

Completed - Next Patch

Hello ^_^

I had a look, and found the culprit. It is a rare race condition with a looper firing it's event before anyone else listen in a very specific scenario. = )

So the issue has been fixed? When will I be able to continue my game?

The issue has been fixed internally but the fix will be published with next Patch.
It's expected to be released in around two weeks.

Thank you for your quick reply.

I always seem to get the bugs (I was the person who originally reported the Mandalf bug). Could this be because I am using windows 7?

No I think bugs are more often triggered if you have an unusual play style.
Then we do not encounter them on testing but you still run into.
However all need to be fixed and it's good when all bugs get spotted and fixed at the end.
Thus thanks for reporting them which helps to improve the game.