Restarts computer
Just installed the game. Tried first play through of Campaign and around the first wave of enemy coming in, my computer reboots.
Game Version:
Steam Public
Platform:
Windows
Replies 36
I played all 4 in a row. Next time I play, I will check memory usage in task manager occasionally while playing to see how much ram is being used. If it does reboot, I will get the log file and post it as well.
Not really as this is a very strange case and we yet have no pointers what is causing this.
But surely it can not be related to our code and since we updated Unity3d and CoherentUI to newest versions it might have helped, yet it should not trigger a sudden reboot no matter what.
We found recently a memory leak in Unity3d when loading from scene to scene which seems to be fixed in newest Beta (which we will update to once out of Beta), but I not sure if it could be related anyhow.
However did you play all 4 levels in one go and have you checked if you get unusually high RAM usages before the game reboots?
Lee "Noontide" Moon Designer & Community Manager
That's an improvement at the very least, the next time you get a reboot can you chuck us across a new output log that might indicate if something has changed on our side.
My suspicion is now there must be something happening Unity or Middleware side if you saw an improvement after a patch because we didn't make any changes in our code that were likely to affect you which means that the updates we did to these third party aspects must have brought a change.
@Stefan any thoughts?
I made it into the 4th campaign level before it rebooted. Thought for sure it was fixed. Much better than before, where I couldn't even finish a single level.
Apparently the new fixed version of the patch was pushed out this morning and should be live now.
Let us know if it's helped with your issue or not :)
It went live for about 2 hours before we realised a pretty nasty bug had snuck in so the whole thing got rolled back. I'll try and remember to post an update on here for you when the proper patch goes live.
This is one of the strangest issues we have ever seen.
But what ever is happening here is out of the scope of what our own code can be causing.
However we updated Unity and other middleware since last Patch and we are going to release a new Patch this weekend.
We just hope that this will fix the problem for you (fingers crossed).
Please let us know if it helped, once it is out.
Thanks for running all these tests mate - This is a rare case for us so we've got to cover all the bases. Now that we're more or less confident that you don't have a hardware issue the next best thing we can look at is drivers. Could you please ensure that your GPU drivers are up to date?
Further to that, we're releasing a new hotfix patch by the end of this week. It may cover your issue here.
I have the GeForce Experience app installed and it reminds me of updates, so I usually stay pretty current. I just got a prompt tonight for a new update to version 375.63. I just installed it tonight. Looking forward to trying that new patch out.
Let us know if there is a high memory usage (> 8GB) before it happens.
If so it might fix it self with Unity 5.5, however it is unsure if it will be ready when we release the next patch version 1.5, but if not it will be patched into version 1.5.1.
if its unrelated to the Unity memory leak we need to investigate further to find the cause.