Game incorrectly claims that I am using the wrong graphics card

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Webbernever1
  • Views 8,085
  • updated
  • Completed - Resolved

Windows 7, 64 Bit Opearing System, 32GB RAM, Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz.


I was asked to post this by Nutter.


Sometimes when I try to launch the game, I receive a message telling me that I am not using the best graphics card available. However, I have already set used both the programme settings and global settings to force the high-performance graphics card to run whilst playing, as per the guide. This message does not appear every time I try to play, it seems to occur around 50% of the time. It does not impair performance at all, and is more of a nuisance than anything.


output_log.7z

Game Version:
Steam Public
Platform:
Windows

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Replies 8
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Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Webbernever1,


Please can you add your full system specs including a Dxdiag output if possible.


In addition can you take a screenshot of the message for us.


Thanks,


Lee

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Webbernever1
Quote from Lee "Noontide" Moon

Hi Webbernever1,


Please can you add your full system specs including a Dxdiag output if possible.


In addition can you take a screenshot of the message for us.


Thanks,


Lee

I used 'Speccy' to obtain this:


Operating System

Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i7 4800MQ @ 2.70GHz 63 °C
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Alienware 041W46 (U3E1)
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel (Dell)
3071MB NVIDIA GeForce GTX 770M (Dell) 34 °C
ForceWare version: 372.70
SLI Disabled
Storage
698GB WDC WD7500BPKX- SCSI Disk Device (RAID)
10GB INTEL SSDMCEAW0 SCSI Disk Device (RAID)
Optical Drives
HL-DT-ST DVDRWBD CA40N SCSI CdRom Device
Audio
Realtek High Definition Audio


Here is the screenshot:

Screenshot2.7z


I am not sure how to acquire the 'Dxdiag output'.

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Andrew "Nutter" Jaggar
  • Under Review
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Lee "Noontide" Moon Designer & Community Manager
  • Accepted

Hmmm not sure why this was left Under Review but was not in the agent's review list. Accepting for code to take a look at but as it's nothing more than a nuisance there'll be more pressing matters for them to attend to.

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Andrew "Nutter" Jaggar

I must have screwed up the export process or something, sorry!

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Scott Richmond Programmer & Producer

The log shows that the game is currently running using the discrete Intel GPU and not the NVidia GPU, which means the game is not correctly being given the more powerful GPU. The notification is working correctly.

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Scott Richmond Programmer & Producer
  • Completed - Next Patch
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Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

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