the game wont'launch osx

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notacode
  • Views 10898
  • עדכן
  • Completed - Resolved

*Snip* - Noontide


log.txt

Game Version:
Steam Public
Platform:
OS X

איך היית מדרג את שירות הלקוחות שקיבלת?

שביעות רצון על ידי notacode 8 שנים ago

:)

להוסיף הערה לגבי איכות התמיכה שקיבלת (אופציונלי):

תגובות 22
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0
Andrew "Nutter" Jaggar
  • Pending Customer
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0
Lee "Noontide" Moon Designer & Community Manager
  • Declined

Closing due to lack of response from customer.

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Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hello Notacode,


I see you have marked this topic as not satisfied. I closed this as we were awaiting your response for over two weeks as per our standard policy.


As you are not satisfied I have reopened the ticket please respond to Stefan's post above and we will proceed to troubleshoot further.


Cheers,


Lee

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0
notacode
Quote from Stefan Furcht

This means that not even Unity3d engine can start at all.
Now there could be various reasons why this is the case.
The log shows it is crashing when trying to initialize your graphics device.

  • 12 dyld 0x000000010be1dd5b ImageLoaderMachOCompressed::doBindFastLazySymbol(unsigned int, ImageLoader::LinkContext const&, void (*)(), void (*)()) + 363
  • 13 unity.Subterranean Games.War For The Overworld 0x0000000101153970 GfxDisplayGL_Init(dynamic_array<GfxDisplayGL, 8ul>&) + 240
  • 14 unity.Subterranean Games.War For The Overworld 0x00000001011909b7 CreateGLGfxDevice() + 135
  • 15 unity.Subterranean Games.War For The Overworld 0x0000000100a87e20 CreateRealGfxDevice(GfxDeviceRenderer, bool) + 48
  • 16 unity.Subterranean Games.War For The Overworld 0x00000001011df9b9 GfxDeviceWorker::Startup(GfxDeviceRenderer, bool, bool) + 25
  • 17 unity.Subterranean Games.War For The Overworld 0x00000001011cefbc CreateClientGfxDevice(GfxDeviceRenderer, unsigned int) + 172
  • 18 unity.Subterranean Games.War For The Overworld 0x0000000100a88620 InitializeGfxDevice(unsigned int) + 432
  • 19 unity.Subterranean Games.War For The Overworld 0x0000000100b6b345 InitializeEngineGraphics(bool) + 69
  • 20 unity.Subterranean Games.War For The Overworld 0x0000000100b4d298 PlayerInitEngineGraphics(bool) + 24
  • 21 unity.Subterranean Games.War For The Overworld 0x0000000101154372 SetupUnityPlayer(bool, int, char**) + 7

So chances are there is something wrong in the setup of your GPU.
Do you have other Unity3d based games that work for you?
Are your GPU drivers up to date and have no misconfiguration?

Can you share your full system specs with us to see which hardware is involved?

Cheers

sorry for the delay....

I dont think that i have others unity games installed

driver are handled in osx so updated

here my config:


Model: iMac15,1, BootROM IM151.0207.B07, 4 processors, Intel Core i7, 4 GHz, 16 GB, SMC 2.23f11
Graphics: AMD Radeon R9 M295X, AMD Radeon R9 M295X, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.21.171.47.1a8)
Bluetooth: Version 5.0.1f7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: HP LaserJet 200 colorMFP M276n
USB Device: USB Optical Mouse
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 26.1


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Stefan Furcht Programmer
  • Accepted

Hrm this doesn't look too good, seems like one of Unity3d's incompatibility issues with OSX.
However they constantly do fix these and we always update to newest stable version they release.
Recently there were some OSX issues but they fixed most of them so that we don't get reports like yours in the last weeks.
But we have hopes that meanwhile your issue got fixed by Unity as well.

So we hope that the new Patch we are releasing at the end of this week does resolve this issue for you.
If not please let us know, then we need to reach out Unity Technologies support to make them aware that there are still issues.

I am sorry for inconvenience but also we depend on third party software which has sometimes issues on certain system configurations.
Hope it will be sorted this weekend.

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Stefan Furcht Programmer
  • Pending Customer

Does it work now correctly with the new Patch?

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notacode

Welcome back underlord!!!!!! wow!!!!!

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Lee "Noontide" Moon Designer & Community Manager
Quote from notacode

Welcome back underlord!!!!!! wow!!!!!

Great news, sounds like you're back in again? :)

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0
notacode

yep!

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Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Awesome news, I'm marking this as complete now :)


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