OS X Crash on Startup (After 1.4.2f5)

Hi Ali,

I've seperated your comment out into it's own topic. We're currently operating on the assumption that the issue affecting OS X is different from that of the Windows Issue. However if we find a link then I'll merge it back together.

Here's my previous comment:

Hi Ali,

Please can you read this article: How to: Submit a Bug Ticket I'll be needing a little bit extra info from you:

• What exactly happens with your crash, when do you experience the crash and at what stage in the loading process (They may be unrelated)
• Can you check to see if an Output log has been generated, this would help us greatly.
• Have you attempted the troubleshooting steps listed here:
  • Startup Crashes
  • General Crash Troubleshooting
  • Note that not all will apply to you as some are Windows specific (Sorry we're not OS X wizards I'm afraid) but please ensure you've at least tried to reinstall WFTO completely

In addition please can you review this knowledge base article?

See if the workaround has any result for you. OS X Crash on Startup (v1.4.0+)

Hi,

I have similar issues. Worked fine until recent update.Upgrading OSX as well but no luck. I tried uninstalling it and re-installing it but no result. Please fix this issue asap.

Hi guys,

Please can you confirm whether or not an output log has been generated in the location as listed in the How to: Submit a Bug Ticket article?

Can you also confirm at what point you're seeing this crash occur, is it after the splash screen which displays the game logo, before that or during a loading screen?

Hope we can get you back in the game soon.

Lee

Hi

I have posted an extensive log. Really disappointed that it stopped working after you released the new patch.

Please fix it asap or I'll proceed to ask my money back via Steam... .

osx log.txt

@Thomas

Compressed your log into a txt file. Merged with lead thread.

Thanks.

Just want to assure you all we're investigating this as quickly as possible, but the more logs we receive from you the easier it will be to identify the root cause.

If we can't identify a solution we'll look towards opening a branch that you can opt into to downgrade your game to the last working version.

Hi @Thomas. Whilst that log is fairly useful, we'd really enjoy getting the WFTO output.log the game itself creates during launch. Instructions on how to find it can be found here: http://brightrockgames.userecho.com/topics/118-how-to-submit-a-bug-ticket/

Hi Guys,

We've just pushed v1.4.2f7 live for OS X only, it contains a fix that should hopefully be able to get you back in the game. Give it a go and let us know how you get on!

Cheers,

Lee

I have just managed to load it on my Macbook retina -- I'll try on the Macbook pro when I return.

So, thanks!

We're pleased to say that it appears this issue has been resolved for all affected OS X users.

Please let us know if you still have problems but for now I'll be closing this report down.