Black Screen on Startup (Patch 1.4.2f5)

Avatar
Nicco
  • Views 7,354
  • updated
  • Completed - Resolved

System: Intel Quad Core2 q9400 @ 2.66ghz, 4Gb RAM, 32bit Windows 7, GPU - Nvidia Geforce 9600 GT


Game no longer loads anything, goes straight too a black screen without anything else.


Game was working fine before latest patch today 05/09/16


Tried all the troubleshoots for startup problems.


Thanks


Nicco

Game Version:
Steam Public
Platform:
Windows

How would you rate the customer service you received?

Satisfaction mark by Nicco 8 years ago

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Answer
Quote from Nicco

Hi Lee, thanks for the reply.


Where can I find the 32-bit special hotfix?


Thanks

Hi Nicco,


The hotfix should be live on the standard Steam branch now. You should automatically receive the update but if not just try verifying your cache on Steam. :)


Cheers,


Lee

Replies 9
Avatar
0
Andrew "Nutter" Jaggar
  • Accepted

Hi Nicco,

Thanks for making the big report as requested.


This is obviously a critical issue and we'll be looking into it as soon as possible.

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Nicco,


Thanks for getting in touch I'd like to gather some more information from you so we can look into this issue.


Can you confirm for me the following:

  • You have attempted both:
  • At what stage does the crash occur, I'm assuming that it's between the splash and the game loading so you never see a loading screen.
  • Whether or not an Output Log is generated

Avatar
0
Lee "Noontide" Moon Designer & Community Manager

Hi Nicco,


We've just rolled out a special hotfix for 32-bit Windows. Can you give that a try and let us know if it resolves your issue?

Avatar
0
Nicco
Quote from Lee "Noontide" Moon

Hi Nicco,


We've just rolled out a special hotfix for 32-bit Windows. Can you give that a try and let us know if it resolves your issue?

Hi Lee, thanks for the reply.


Where can I find the 32-bit special hotfix?


Thanks

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Answer
Quote from Nicco

Hi Lee, thanks for the reply.


Where can I find the 32-bit special hotfix?


Thanks

Hi Nicco,


The hotfix should be live on the standard Steam branch now. You should automatically receive the update but if not just try verifying your cache on Steam. :)


Cheers,


Lee

Avatar
0
Nicco
Quote from Lee "Noontide" Moon

Hi Nicco,


The hotfix should be live on the standard Steam branch now. You should automatically receive the update but if not just try verifying your cache on Steam. :)


Cheers,


Lee

Hey Lee,


I re-installed the game and that seemed to work with the update. Thanks for all the help, appreciate the time you guys took to resolve the issue!


Nicco

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Great to hear Nicco!


I'll close this down as complete now.

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Next Patch
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Customer support portal powered by UserEcho