Black Screen on Startup (Patch 1.4.2f5)

Hi Nicco,

Thanks for making the big report as requested.

This is obviously a critical issue and we'll be looking into it as soon as possible.

Hi Nicco,

Thanks for getting in touch I'd like to gather some more information from you so we can look into this issue.

Can you confirm for me the following:

• You have attempted both:
  • General Crash Troubleshooting
  • Startup Crashes
  • Particularly that you have attempted to reinstall the game and it's dependencies separately
• At what stage does the crash occur, I'm assuming that it's between the splash and the game loading so you never see a loading screen.
• Whether or not an Output Log is generated
  
  • How to: Submit a Bug Ticket

Hi Nicco,

We've just rolled out a special hotfix for 32-bit Windows. Can you give that a try and let us know if it resolves your issue?

Hi Lee, thanks for the reply.

Where can I find the 32-bit special hotfix?

Thanks

Hey Lee,

I re-installed the game and that seemed to work with the update. Thanks for all the help, appreciate the time you guys took to resolve the issue!

Nicco

Great to hear Nicco!

I'll close this down as complete now.