Constant crashes HoG Mission 2 (OSX)

Avatar
Torbjørn
  • Views 12 889
  • actualizado
  • Completed - Resolved

Game freezes randomly during mission 2 (HoG) forcing me to manually restart my Macbook. Happens if I start the mission again as well. Could it be due to low memory? I only have the internal graphics card from Intel 1,5GB


OSX El Capitan
MacBook Pro (Retina, 13-inch, Late 2013)

Processor: 2,6 GHz Intel Core i5

Memory: 8 GB 1600 MHz DDR3

Graphics: Intel Iris 1536 MB


savegame.zip

Player.log.zip

Game Version:
Steam Public
Platform:
OS X

¿Cómo calificaría el servicio al cliente que recibió?

Puntuación de satisfacción por Torbjørn hace 10 años

Añadir un Comentario sobre la calidad del soporte que recibió (opcional):

Respuestas 7
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Accepted

I will pass this on for code to take a look at, but I will say that we do not officially support Intel cards.

Avatar
0
Torbjørn

Ok, thanks :-)

I completed the original campaign without problems, 14 game hours before I encountered the problem in Heart of Gold mission 2.

Avatar
0
Stefan Furcht
  • Pending Customer

Hello Torbjorn,
you have got a very unusual error in your Player.log which should not be able to happen at all.
So we are a bit puzzled and wonder if the level file could be corrupted.
Did you already try to verify your steam files:
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
?


Does it help?

Avatar
0
Torbjørn

I verified my steam files and now it works. Thank you :-)

Avatar
0
Stefan Furcht
  • Completed - Resolved

I am very happy to hear that.
Have fun playing! :)

Avatar
0
Stefan Furcht
  • Completed - Next Patch
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Completed - Resolved

Portal de soporte a cliente creado por UserEcho