Completed - Resolved
Critical Error WLevel
Gigi Miner 7 years ago • updated by Jan - Eric Merzel 7 years ago • 4
Critical error when trying to load game post patch this am. Tried to start level again (last) and save, but same error appeared. Also, heart/core is blocked by earth tiles that can't be removed.
Customer support service by UserEcho
Sounds like something is corrupted in the save file, can you upload your output log and if possible also the save file so one of our coders can take a look, thanks.
Remember the output log is reset each time you play, so we need a log from just after the error occurs.
Hello Gigi Miner,
as far as I can see this was a temporary issue with a hotfix we released.
It was only happening for a few hours until we spotted, fixed and patched it.
So it should work now correctly again.
Please let us if not.