Your comments
Great. Thank you very much
It was also occuring in Level 3 but I don't actually have a save game of that
It might be those 2 files althought they are not named like I named the save in the game. But the time is right and it's the level I was playing. 4 shades of grey_20171005155420.meta4 shades of grey_20171005155420
On 5. Oct 2017, at 17:16, Brightrockgames <support@brightrockgames.com> wrote:
Pending Customer
Dear Marcel Schulz,
Status has been changed by Cian Noonan (QA Analyst).
Click here to open comment
Regards,
The Brightrockgames TeamDelivered by UserEcho Unsubscribe. You have received this email because you subscribed to notifications on topic or forum changes. To unsubscribe open your profile settings and change your notification settings.
It is occurring in any level of the campaign so far. Haven’t checked out other game modes. I named my save Level 4 but can’t find it in the specified location.
Hi! I've just tried the game on 10.13 (High Sierra) and the cut scenes work without problem. I'm on an 5k iMac
I installed the game on Windows 10 using BootCamp for now and everything works beautifully. I just tried disabling the cutscenes in Sierra and I can confirm the game now works.
Ok thanks for your help. I already have like 30 hours in the game so I can't refund it. Maybe I'll try to play it in Windows 10 with BootCamp.
I updated to Sierra since I have been assured that everything will be working properly. Only thing that changed is that the grahics artifacts are gone now. When I press "play" to start a level of the campaign I still get the same frozen picture with the repeating short part of audio. I tried to unplug my headphones => didn't work. Disconnected secondary monitor and headphones => didn't work.
Customer support service by UserEcho