Your comments

Hi Lee,

More update. Apologies, seems I had misunderstood your instructions.

Previously when I tried to block WftO from the firewall, I had went in here:

And then here:

And since it said "allow apps", I thought it was a whitelist based firewall, so I removed WftO executables from it and thought that was that. I went back and re-read your instructions. I didn't realized advanced settings allow you to specify block or allow, and then I followed that instruction.

Interestingly, blocking the game exec from the firewall had this effect after the partial splash screen comes up:

At least this is something different. I do believe I have the adequate DirX installed, because when I tried the aforementioned wifi-disabling method, the game did not complain about this.

Hi Lee,

I've already tried that in my last post ;) I tried blocking both the WftO, separately and together, as well as Steam. No joy.

"Out of curiosity I tried blocking WftO's executable on the Windows Firewall, that did not work. I tried blocking Steam on the Windows Firewall as well (rather, I had to remove it it from the whitelist based Firewall), and whenever I launched Steam it would just get added automatically to Windows Firewall despite me not allowing it when prompted. I don't expect you guys to be able to affect Steam behavior, but just thought I'd let you know."


Is this what you're asking me to do? Or is it something different?

Hi Lee,

Thanks for follow-up on this. Much appreciated. I honestly did not expect to hear anymore on this. I hope you have been faring well as well

I gave the first two of your suggestions a go, the third I deemed unnecessary as you will see why in a moment.

1. Steam offline mode

The result for this was peculiar. The splash screen did not disappear immediately anymore. Instead, it now hangs there and does nothing. I killed the process after a minute or two.

2. Airplane mode

My "gaming rig" being a tablet - Surfae Pro 7 - does indeed have airplane mode. I turned this on and the game did indeed launch. I confirmed that it reached the menu and the dungeon keeper said something then I closed the game down.

3. Disabling the network card

I did not bother to try this as I imagine it would work as well since option #2 worked.


Additionally

Out of curiosity I tried blocking WftO's executable on the Windows Firewall, that did not work. I tried blocking Steam on the Windows Firewall as well (rather, I had to remove it it from the whitelist based Firewall), and whenever I launched Steam it would just get added automatically to Windows Firewall despite me not allowing it when prompted. I don't expect you guys to be able to affect Steam behavior, but just thought I'd let you know.

Hello Lee,

Apologies for the delayed response, I appreciate the follow-up.

I forgot to say in the very first post, I had already tried both executables, to no joy. I put an exception to the Steam folder with the AV (Windows default Defender), no effect.

I've tried the driver update tool you suggested, same effect (splash screen, executable appears in taskbar and taskmgr briefly for a couple seconds, then disappears).

Regarding long term solution and refund, I understand, thank you for the guidance and troubleshooting. You may close this ticket if need be.

Ah drat, I did save an output of the dxdiag from the laptop where the game functioned, but I was in the process of wiping it and backing up various files before I send the laptop back to my company, and did not retrieve the dxdiag report before shipping it out. I'm sorry =/

I do have the output log and launcher logs from that laptop though. 

I have run various games on other "non-gaming" laptops with integrated intel cards, but they were likely not Iris. I suspected as you did that maybe this "deployment" of Intel integrated chip/card is the culprit.

I also do have the dxdiag from the laptop where the game did not "function" (Surface Pro 7 - SP7). Can confirm on the SP7 the gfx card driver was up to date

Dxdiag from Surface Pro 7 (where it did not run past splash screen): DxDiag from non-functioning laptop.txt

Output log and launcher log from laptop where game did work:

output_log.txt

War for the Overworld Launcher Log.txt