interface problems / UI Freeze

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iainconway
  • updated
  • Completed - Resolved

hi just brought the game, and when i play through the campaign about half way through the mission the interface disappears. its still there cos if i click in the right place the option to cast a spell, build a room etc still works, but it looks like its just the rooms tab. so i basically have to guess the right place to click which is more or less impossible . also if i press escape i cant see the the main menu.

so i tried this fix https://brightrockgames.userecho.com/topics/1096-missing-invisible-or-laggy-ui/. but now i dont even get a menu when i start the game, but the dude says "welcome etc" and the background is there just no menu.


i run on laptop


win 10 64 bit

intel core i5 6300hq @2.3ghz

12gb ram

hope u can help cheers

Game Version:
Steam Public
Platform:
Windows
Duplicates 1
UI Freezing

As requested on Steam discussion:

Kaos 21 hours ago
I am getting the same UI problem. I have completed a game with the UI frozen, all buttons are functional but you cannot see what your clicking on. mouse popups still work but not anything that changes the Ui screen. It is still in place when on the campaign map. Next mission caused same problem.

output_log.txt

Replies 35
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0
anonymous
  • Pending Customer

Hey Ace,


We are aware of this issue affecting a number of our users. If you followed the Missing, Invisible or Laggy UI guide in full then there's not much we can do right now. We are currently upgrading the UI to CoherentGT which is much more stable and should resolve this for you. This will be avalible soon via the Public Test Builds.


In the meantime if you could link me an output log from a session where you experienced this issue that would be great. The location of the file is explained in our How to: Submit a Bug Ticket guide.


Thanks for taking the time to report this issue, I hope we can straighten this out for you ASAP

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0
Ace Strife

..and now I can't edit my post anymore?  I was in the middle of editing it too.


I wanted to add: 


Edit3: Okay, the workaround doesn't work all the time.. just had it re-load the level without any loading screen, so I saw some weird stuff and the UI stayed broken.  *sigh*

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0
Ace Strife

I'm also getting the same thing after returning to the game.  I came back to finally start playing through the extra content added since the original campaign, but am having this issue happen to me, frequently.


Full desktop system, 1080 Ti, most recent drivers. dxdiag: https://pastebin.com/8itxuBjb


The UI just breaks and ceases to update anymore.


Whatever this Coherent UI thing is, it's just awful.  I've seen a few other games using it and all it seems to do is suck up an inordinate amount of system resources (ram hog, sometimes hogs CPU too).  And now it's causing this issue in this game.


What happened?


I'd rather not switch the game to rendering in a worse mode (dx9) when it worked just fine previously, though I'll test it.


Edit: Switching to DX9 made the UI update a lot more slowly.. and didn't fix the issue either.


Edit2: Well, workaround discovered.  Since hotkeys still work, I can quicksave the game while it's messed up, then reload it and continue playing since that seems to fix the UI.  Not great, but at least I don't have to lose my progress and restart the game every time.

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0
anonymous
  • Completed - Resolved

Wow that's unexpected, I'm glad to hear that you've got everything running well. 


It's quite common to have 2 GPU's a low power and high power one, this is to help the battery life when you're not doing high power tasks like gaming ;)

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0
Svend Heinesen

Turns out my laptop did indeed have an nvidia card installed. I never would have thought that a laptop would have dual graphic cards installed. There is no Nvidia software installed, and every time I go to settings it just shows the Intel card.

But since you asked for the specs I figured I might as well give them as detailed as possible, and when checking under devices a nvidia Quadro K620 card showed up. And after updating the driver for it, the game has run as well as can be expected on a laptop :)

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0
anonymous
  • Pending Customer

Can you post your system specs Svend?

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0
Svend Heinesen
Quote from anonymous

Hey Svend, 


Have you tried following our Missing, Invisible or Laggy UI knowledge Base article? 


Follow those steps and report back. 

I am on a laptop with onboard intel card, so case 1 doesn't really apply. Step 2 sorta works. Even though I'm on a win10 version  with DirectX12, the -force-d3d12option  only results in black screen.

-force-d3d11 didn't seem to do anything

-force-d3d9 is the one sorta workoing. The UI will freeze up every now and again, but after a few seconds it works again.As long as you are just messing about and getting stuff ready it works fine. But it is annoying when you are in a fight, and you can't get to the right spell

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0
anonymous

Hey Svend, 


Have you tried following our Missing, Invisible or Laggy UI knowledge Base article? 


Follow those steps and report back. 

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-1
Svend Heinesen

Was this ever solved? I am having the same problem :( A couple of minutes in the UI will freeze up. How long it lasts varies, but eventually it happens; no matter if it is campaign, pet dungeon or crucible. Haven't tried others as the problem prevents me from finishing whatever I start.
Can see that I have couple of dump files in the ...CoherentUI_Host\windows folder, but the are not clear text so can't see what they say.

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0
anonymous
  • Completed - Resolved