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Pending Customer

gog game - unable to start the game

roytz 6 months ago updated by Lee "Noontide" Moon (Designer & Community Manager) 6 months ago 2
Game Version:
GOG Galaxy
Platform:
Windows
2.0.8 Startup Crash
Pending Customer

Hi Roytz,

Sorry to hear you're having trouble running the game. It looks like the engine is crashing when attempting to create the GFX Device. Can you confirm you are on the latest drivers for your GPU?

Additionally please upload a dxdiag output for us to review. Thanks!

Lee

Hi Roytz,

I've updated our KB article on this topic with several potential solutions. Please review this topic and update us on if your issue is resolved.

Crashes on Startup in v2.0.8 and later


Thanks,


Lee