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Pending Customer

My Pet Dungeon progress not saved

Darelius 6 months ago updated by Lee "Noontide" Moon (Designer & Community Manager) 5 months ago 1

(German below)

Hello. I paused a while with playing and reinstalled my PC.

Now i have Windows 10 64 Bit and still the same Problem:

All "Saves" was in Steam Cloud, but My Pet Dungeon Progress was reset after Restart of Steam/Computer.

I always must start at deepwater again, when i want to play it.


Hallo, nach einer Pause habe ich meinen Computer neu isntalliert.

Ich habe nun Windows 10 64 Bit und immer noch das gleiche Problem:

Alle gespeicherten Daten sind in der Steam Cloud und heruntergeladen worden, nur My Pet Dungeon nicht.

My Pet Dungeon wird kein Forstschritt gespeichert, nach Steam/PC-Neustart muß ich immer in Tiefwasser anfangen.


System: Windows 10 64 Bit (German)

Mainboard: Asus P8Z77-M Ori

CPU: i5-3570K @ 3,4MHz

RAM: 4x4GB DDR3-1600

Graphic: NVidia GTX980 4GB

Driver: up to date in the last 24 hours




Game Version:
Steam Public
Platform:
Windows
Pending Customer

Hi Darelius,

Apologies for the delayed response. We've been incredibly busy lately and I've struggled to find time to get around to these tickets.

I think I've seen this once before though I can't remember what the result was and for the life of me I can't find where it was brought up. Given your description of the issue and when the rollback occurs I'd suspect that for whatever reason steam cloud is rolling back your wfto_progress file to whatever is stored on the cloud.


Some initial thoughts:

  1. Can you check you've got the achievements for completing the My Pet Dungeon levels both in-game and on steam.
  2. Can you verify that the WFTO_Progress file exists in <Steam Installation Folder>/Userdata/<Your User ID>/230190/Remote
  3. Verify the time and date on your machine is correct when you start/restart your PC

Then we can run a test:

  1. Complete a level of MPD. Verify the level is completed and the next level is accessible. Do not quit WFTO.
  2. Copy the WFTO_Progress file mentioned above to a backup folder elsewhere on your PC
  3. Restart the game. If your progress is now missing it's likely due to cloud sync.
  4. Exit the game and in the properties for WFTO on steam, under updates disable Steam Cloud synchronization
  5. Copy the backup WFTO_Progress file to your remote folder.
  6. Launch the game. If your progress is back this confirms our suspicion.
  7. Try completing the second level and then closing, relaunching the game while steam cloud sync is disabled.

After that if your progress remains then it's definitely the Steam cloud sync but the reasons for that would be unclear. Steam cloud should automatically sync the file when it's updated but it doesn't. You could simply try playing without Steam cloud to workaround the issue.

Good luck,

Lee