
+1
Completed - Resolved
The game crashes on start
I've just bought the game. Unfortunately it crashes on start.
Game version 2.0.6F1 Ultimate Edition
Steps to reproduce:
- Run the game from GOG Galaxy
- I see the logo, then a loading screen with a progress bar and an art drawing on the background
- The game crashes on 40% of loading progress
Specs:
notebook ASUS N551JM
Intel Core i7-4710HQ
NVIDIA GeForce GTX 860M (driver version 417.35)
16 GB RAM
Windows 10 x64
I tried:
- Installing the latest graphics drivers then rebooting the system
- Updating OS Windows
- Repairing the game
- Reinstalling the game
Output.log: output_log.txt
Crash data: 2019-01-02_221624.zip
Please fix the issue asap. I don't want to refund the game and wait another half of the year for the next discount :-(
You can contact me by email.
Thank you.
Game Version:
GOG Galaxy
Platform:
Windows
Customer support service by UserEcho
Could you please try and use DDU(Display Driver Uninstaller) to remove your graphics drivers and then install the latest from your manufacture?
Let us know if that helps.
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Unfortunately it didn't help.
I played many games on my laptop, and this is the first time I encountered such issues.
I appreciate that but we have to try what we can, every game is significantly different.
There error you're having is d3d11: failed to create 2D texture shader resource view id=3659 [D3D error was 80070057]
This message points to an issue with your dx redistributable.
Please try to uninstall all versions of Microsoft Visual C++ Redistributable and also follow these guides.
Black Screen on Startup on Linux & Windows (Post 2.0 Update)
Crash!
It didn't helped too.
However I found the solution. I uninstalled the driver as suggested by this link.
Thank you for your support.
Nice I'm glad you managed to sort it, let us know if you have any further issues