Game Crashes Upon Opening

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  • updated
  • Completed - Resolved

I just bought the game and every time I try to run it it gets to a loading screen with a loading bar, progresses, but then crashes (without notification or message) before the loading bar is complete. I have not yet been able to play because of this. I'm running Mac OSX 10.10.5 and playing the game through Steam. I looked at the Player.log and found this message "Fallback handler could not load library /Users/Outrider/Library/Application Support/Steam/steamapps/common/War For The Overworld/WFTO.app/Contents/Frameworks/MonoEmbedRuntime/osx/GalaxyCSharpGlue"

Game Version:
Steam Public
Platform:
OS X
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anonymous
  • Pending Customer

Can you send us that file, please?

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c24math-first

Player.log


I hope this is sufficient!
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anonymous

Can you please try these steps

Crash!

I'll look into this and let you know what we come up with

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c24math-first

Do I follow Case 1 and try to install that even though I'm on a Mac?

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anonymous

if the games install folder does not contain a _redist folder then ignore it

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c24math-first

Uninstalling and re-installing has not helped. One extra piece of info: when the game starts, it automatically goes into full screen mode. When it crashes (before leaving the loading screen), it reverts as the game window disappears.

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anonymous

We have a patch that should be out soon, can I get you to wait and try that? I'll post again when its live

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c24math-first

Two questions:

  1. When do you expect that the patch be coming out?
  2. How likely do you think it is that the patch will solve the problem?
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anonymous
  1. Right now
  2. 60%

Let me know if it's working if not I will move forward with further diagnostics

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c24math-first

I installed the updates that Steam had (27.5MB) and tried to run it again. Same problem. The loading screen says "Untold Depths patch 2.0".

I quit Steam and restarted it, but nothing changed.