General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.


Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.


Here you can submit public or private support tickets directly to us regarding our other services such as:


  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!

+1
Denegado

ports

zixsum hace 10 meses actualizado por Cian Noonan (Graphics Plumber) hace 10 meses 2

I've tried port forwarding and it isn't working. I've used the thread that shows up when you google port forwarding for WFTO also and no success. Please help. My brother and I enjoy playing this together. All of a sudden one day, neither of us can host and port forwarding isn't fixing it.

+1
No es un bug

Severe lag in last level of heart of gold

Ossorus hace 3 años en General Feedback actualizado por Lee "Noontide" Moon (Designer & Community Manager) hace 3 años 2

Hi all,


Playing the last level of the heart of gold expansion and i simply had to just quite because the lag is too severe. I have a gaming laptop so don't think the issue is my hardware. Is this a known issue and is there any suggested fix/ETA for patch to fix?

0
Respuestas

Oni Ashigaru Worker not available in GoG version?

zakamoto hace 7 meses en Community Forum actualizado hace 6 meses 9

Hello.

I have checked on the GoG website and there is no update patch (for any OS versions - I'm using Linux). Nevertheless, I played the game today and I did not receive the Oni Ashigaru Worker. Will it be available for the GoG [Linux] version before the end of April?

0
Buscando respuesta

very slow outside of actual gameplay

lucyjanebrown hace 8 meses en Community Forum actualizado por Cian Noonan (Graphics Plumber) hace 7 meses 4

Just bought this week, actual playing of the game is fine BUT amazingly long load times, stuttering and slow loading of menu \level selection screens, crashes on quitting, my laptop isn't a slouch being less than a few months old with a big gforce in and loads of ram, is this the usual experience?

0
Respuestas

golden imp

Emuf hace 8 meses actualizado por Lee "Noontide" Moon (Designer & Community Manager) hace 8 meses 1

can i still have a chance at getting the golden imp

0
Solucionado

Black Screen on Startup on Windows 7

Владимир hace 1 año actualizado por Cian Noonan (Graphics Plumber) hace 8 meses 2

output_log.txt

Upon launching the game and following the splash screen the game presents only with a black image. There is no UI nor other graphics and appears to be frozen, must be closed with Alt+F4.

Windows 7, 64bit, SP1
RAM 4Gb
Intel Core2 Quad CPU Q8200 2.33GHz
GPU RV770 (radeon hd 4800)

0
Solucionado

Resently Game crash in the middle of the game

derspielephoenix hace 1 año actualizado por Cian Noonan (Graphics Plumber) hace 1 año 4

Hello,

i have the problem that since some months, that the game crash in the middle of playing. it happens everywhere (campaigne, pet dungeon, heart of gold, etc.). it happens more often since the undergames addon. i searched for solutions and tried changing the graphics settings, but nothing chances.

my core information:

windows 7 64bit

game is patched to the newest version

my pc is only 2 years old,  so i have the ressources for the game.

i play other games at high graphic settings without problems.

i added the crash report.

i hope you can help me, cause its ruined my fun with the game :(

crash report

0
COMPLETADO

Joystick axes and posesion

Xavier Gallifa Sillero hace 1 año actualizado hace 1 año 5

Hi all,


Im new to the game, just bought it some days ago and i have a question. When i cast possession on a creature, it become crazy, running and rotating the camera...its impossible to control it. I have a joystick+trhottle+pedals connected to the pc and i know thats the problem. Is there any way in game to change the controls to only use the keyboard when im in a creature? i cant be unplugging all the joysticks all the time... In the controls menu i have just seen the keyboard controls and the mouse sensibility.

0
Solucionado

Freeze during battle

bgentile hace 2 años en Discord actualizado por Scott Richmond (Programmer & Producer) hace 1 año 1

The game freezes each time I go into battle. I am on a iMac using steam, version 2.0f9. Tried reinstalling the game, restarting the computer, verifying integrity of game files, changing to a lower video resolution, unchecking ambient obscurance, unchecking antialiasing, and setting texture resolution to low. Freezes during battle. Sometimes it will unfreeze and then freeze again.