General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.

Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.

Here you can submit public or private support tickets directly to us regarding our other services such as:

  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!



zixsum 4 years ago updated by anonymous 4 years ago 2

I've tried port forwarding and it isn't working. I've used the thread that shows up when you google port forwarding for WFTO also and no success. Please help. My brother and I enjoy playing this together. All of a sudden one day, neither of us can host and port forwarding isn't fixing it.

Not a bug

Severe lag in last level of heart of gold

Ossorus 7 years ago in General Feedback updated by Lee "Noontide" Moon (Designer & Community Manager) 7 years ago 2

Hi all,

Playing the last level of the heart of gold expansion and i simply had to just quite because the lag is too severe. I have a gaming laptop so don't think the issue is my hardware. Is this a known issue and is there any suggested fix/ETA for patch to fix?


Can you please delete my account entirely?

leonsuper6 6 months ago in Misc 0

Can you please delete my account entirely?


Buying Charity DLC Skin fpr GOG


I visit the charity page for "cynical imp". I find link to "Steam cynical imp charity".

I only want this dlc redeem key for GOG, i try to buy it on steam. I received an error

"Votre transaction a échoué car vous essayez d'acheter « War for the Overworld - Founders Theme Bundle (Charity DLC) » qui nécessite que vous possédiez « War for the Overworld ». Veuillez corriger l'erreur et réessayer."

Am i obliged to also buy the game on steam for having the key for GOG ?

Have a good day.


missing workers skins in gog (ultimate edition)

Predaworker 1 year ago updated by Lee "Noontide" Moon (Designer & Community Manager) 1 year ago 3


How to get on GOG  version these skins

-"War for the Overworld - The Cynical Imp + Kickstarter Theme + Founders Theme (Charity DLC)"

-War for the Overworld - Yogscast Worker Skin (Charity DLC)

-Prison Architect Skin

-Silver skin

Have a good day

Feedback Declined

Now the Game crashes after update

alexander rick 1 year ago updated by Lee "Noontide" Moon (Designer & Community Manager) 1 year ago 3

I read that after the last patch the issue is fixed that the game crashes immediatly after the start with newer intel processors.
So now it's crashing on all the others? 


empire gate wont damage


this is level 7 on campaign and no way shape or form can i damage that gate.!



williamweeks93 2 years ago in Kickstarter updated by Lee "Noontide" Moon (Designer & Community Manager) 2 years ago 1

I was a kickstarter contributer but have not played since right after release and would  like to play it again but on a different system and dont know how to get linked


Multiplayer wdoesn't work on Multi seat PC


I can't get multiplayer game working between 2 players on a Multi seat setup (have 4 different user running simultaneously on separate desks, but same PC). 

Game runs without problems in singleplayer. 

Can't the Host be on the same PC/IP? 


Pending Customer

Under games purchased on steam wont activate

completely removed the game and reinstalled via steam, that that campaign is still locked out and tells me to go to the steam store