General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.

Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.

Here you can submit public or private support tickets directly to us regarding our other services such as:

  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!



zixsum 3 years ago updated by Cian Noonan 3 years ago 2

I've tried port forwarding and it isn't working. I've used the thread that shows up when you google port forwarding for WFTO also and no success. Please help. My brother and I enjoy playing this together. All of a sudden one day, neither of us can host and port forwarding isn't fixing it.

Not a bug

Severe lag in last level of heart of gold

Ossorus 5 years ago in General Feedback updated by Lee "Noontide" Moon (Designer & Community Manager) 5 years ago 2

Hi all,

Playing the last level of the heart of gold expansion and i simply had to just quite because the lag is too severe. I have a gaming laptop so don't think the issue is my hardware. Is this a known issue and is there any suggested fix/ETA for patch to fix?


empire gate wont damage

lightofthesky 4 months ago in General Feedback 0


this is level 7 on campaign and no way shape or form can i damage that gate.!



williamweeks93 4 months ago in Kickstarter updated by Lee "Noontide" Moon (Designer & Community Manager) 4 months ago 1

I was a kickstarter contributer but have not played since right after release and would  like to play it again but on a different system and dont know how to get linked


Multiplayer wdoesn't work on Multi seat PC


I can't get multiplayer game working between 2 players on a Multi seat setup (have 4 different user running simultaneously on separate desks, but same PC). 

Game runs without problems in singleplayer. 

Can't the Host be on the same PC/IP? 


Pending Customer

Under games purchased on steam wont activate

completely removed the game and reinstalled via steam, that that campaign is still locked out and tells me to go to the steam store


Oni Ashigaru Worker not available in GoG version?

zakamoto 2 years ago in Community Forum updated 2 years ago 9


I have checked on the GoG website and there is no update patch (for any OS versions - I'm using Linux). Nevertheless, I played the game today and I did not receive the Oni Ashigaru Worker. Will it be available for the GoG [Linux] version before the end of April?


very slow outside of actual gameplay

Just bought this week, actual playing of the game is fine BUT amazingly long load times, stuttering and slow loading of menu \level selection screens, crashes on quitting, my laptop isn't a slouch being less than a few months old with a big gforce in and loads of ram, is this the usual experience?


golden imp

Emuf 2 years ago updated by Lee "Noontide" Moon (Designer & Community Manager) 2 years ago 1

can i still have a chance at getting the golden imp


Black Screen on Startup on Windows 7

Владимир 3 years ago updated by Cian Noonan 2 years ago 2


Upon launching the game and following the splash screen the game presents only with a black image. There is no UI nor other graphics and appears to be frozen, must be closed with Alt+F4.

Windows 7, 64bit, SP1
Intel Core2 Quad CPU Q8200 2.33GHz
GPU RV770 (radeon hd 4800)