General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.


Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.


Here you can submit public or private support tickets directly to us regarding our other services such as:


  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!

+1
Declined

ports

zixsum 2 weeks ago • updated by Cian Noonan (QA Wizard) 2 weeks ago 2

I've tried port forwarding and it isn't working. I've used the thread that shows up when you google port forwarding for WFTO also and no success. Please help. My brother and I enjoy playing this together. All of a sudden one day, neither of us can host and port forwarding isn't fixing it.

0
Pending Customer

Black Screen on Startup on Windows 7

Владимир 4 months ago • updated by Lee "Noontide" Moon (Community Manager) 4 months ago 1

output_log.txt

Upon launching the game and following the splash screen the game presents only with a black image. There is no UI nor other graphics and appears to be frozen, must be closed with Alt+F4.

Windows 7, 64bit, SP1
RAM 4Gb
Intel Core2 Quad CPU Q8200 2.33GHz
GPU RV770 (radeon hd 4800)

0
Fixed

Resently Game crash in the middle of the game

derspielephoenix 4 months ago • updated by Cian Noonan (QA Wizard) 4 months ago 4

Hello,

i have the problem that since some months, that the game crash in the middle of playing. it happens everywhere (campaigne, pet dungeon, heart of gold, etc.). it happens more often since the undergames addon. i searched for solutions and tried changing the graphics settings, but nothing chances.

my core information:

windows 7 64bit

game is patched to the newest version

my pc is only 2 years old,  so i have the ressources for the game.

i play other games at high graphic settings without problems.

i added the crash report.

i hope you can help me, cause its ruined my fun with the game :(

crash report

0
Completed

Joystick axes and posesion

Xavier Gallifa Sillero 6 months ago • updated 6 months ago 5

Hi all,


Im new to the game, just bought it some days ago and i have a question. When i cast possession on a creature, it become crazy, running and rotating the camera...its impossible to control it. I have a joystick+trhottle+pedals connected to the pc and i know thats the problem. Is there any way in game to change the controls to only use the keyboard when im in a creature? i cant be unplugging all the joysticks all the time... In the controls menu i have just seen the keyboard controls and the mouse sensibility.

0
Answered

Port Forwarding isn't working

ajbaum22 11 months ago • updated by Lee "Noontide" Moon (Community Manager) 11 months ago 4

I've tried port forwarding and it isn't working. I've used the thread that shows up when you google port forwarding for WFTO also and no success. Please help. My brother and I enjoy playing this together. All of a sudden one day, neither of us can host and port forwarding isn't fixing it.

0
Not a bug

War for the Overworld crashes after splash screen (fixes providied don't work)

FennyBenny 12 months ago • updated by Cian Noonan (QA Wizard) 9 months ago 2

Whenever I start the game, the splash screen appears like normal (WFTO.exe starts), then goes away, and WFTOGame.exe starts. The game crashes before a black screen. I don't own a wire-less headset, so that mustn't be the issue.

0
Completed

Please add an autosave or quicksave

Omega79 2 years ago • updated by Cian Noonan (QA Wizard) 2 years ago 2

Just waht the header says ;)

guess its a minor thing to code in .... but just guessing ;)

Answer

This feature is now in the game ;)

0
Answered

Is the achievement Prison Architect impossible in WFTO?

hennaromp 2 years ago • updated by Lee "Noontide" Moon (Community Manager) 2 years ago 4

I've tried to do the level 6 under 15 minutes but it seems impossible. I haven't figured out how to free all the minions under 15 minutes, or how to kill the level 8-10 enemies with the ones I've freed at the time. Has anyone done it after the updates? Is it even possible to do now?

0
Completed

Using Mouse Scroll Wheel in Map Editor

MajHerbHead 3 years ago • updated by Lee "Noontide" Moon (Community Manager) 3 years ago 1

Hi everyone


Just an idea from myself, I will try to explain best I can.

I have started to use the Map Editor now and have a small request/suggestion.

Best example - Once I have placed a minion, to change its level I right click on it, Left Click in the Level Window - Now all thats fine, its this next bit thats slightly annoying - I personally like to use the Scroll Whell on my mouse to navigate up and down menu's, only thing is when I do it here the view in game zooms in and out accordingly as I scroll down to select a higher level the camera zooms out, its also the same the other way around.