General Help and Support

Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.


Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.


Here you can submit public or private support tickets directly to us regarding our other services such as:


  • Our Community Forums
  • Our Discord Server
  • This User Echo Service

You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!

+1
Not a bug

Severe lag in last level of heart of gold

Ossorus 3 years ago in General Feedback • updated by Lee "Noontide" Moon (Community Manager) 3 years ago 2

Hi all,


Playing the last level of the heart of gold expansion and i simply had to just quite because the lag is too severe. I have a gaming laptop so don't think the issue is my hardware. Is this a known issue and is there any suggested fix/ETA for patch to fix?

0
Not a bug

Inhibitors will not damage

Robert 9 months ago in General Feedback • updated by Cian Noonan (QA Wizard) 9 months ago 1

There is a force field around the inhibitors and they cannot be destroyed.not taking damage - is this a bug or intended?


how do you destroy the inhibitors? 

0
Completed

Feedback on the Undergames

Richard Wood 10 months ago in General Feedback • updated by Rudolph Reindeer 4 months ago 11

It's just downright irritating and borderline impossible to complete on master (and there's no point playing it on easy as you don't unlock the achievements)

I've been playing for hours since it was released and I've managed to complete 1 level and that was a 5 hour grind. 

It doesn't help that it's set up to cheat, the AI starting with levelled up units. 

I've logged over 1600 hours on WTFO and this is the first time I've turned it off in disgust over an official release. I really regret buying the expansion now.

0
Completed

"New" Game - Metal Fatigue

Daniel Hamm 11 months ago in General Feedback • updated by Lee "Noontide" Moon (Community Manager) 9 months ago 1

Hi Brightrock Games Team


First off, i just wanted to say thank you for the hard Work you put into War for the Overworld.

It is a very fun game and feels like DK2 :D.

I've been following the progress since the old days on the dungeon keeper forum.


I'm rooting for your progress as a company in general and would like to hear, if you consider "reviving" another classic RTS game.

The Game I'm talking about is "Metal Fatigue" (from the year 2000) and i think there are a lot of people who would love to see a new game like that :).


I look forward to your response.


Kind Regards,

Daniel