General Help and Support
Welcome to the Brightrock Games Help & Support service. It is our goal as a developer to maintain a strong connection to our community through regular open communication.
Through our User Echo service we aim to provide an easy method to contact us and provide feedback directly. Please note if you would like to report a bug with War for the Overworld please head on over to our WFTO Bug Tracker.
Here you can submit public or private support tickets directly to us regarding our other services such as:
- Our Community Forums
- Our Discord Server
- This User Echo Service
You can also submit feedback and complaints directly to us. We'd love to hear what you think about us!
very slow outside of actual gameplay
Just bought this week, actual playing of the game is fine BUT amazingly long load times, stuttering and slow loading of menu \level selection screens, crashes on quitting, my laptop isn't a slouch being less than a few months old with a big gforce in and loads of ram, is this the usual experience?
Downgrade to 1.6
Can anyone tell me how to get back to 1.6? I installed GOG Galaxy and it upgraded my game without asking - this is why i hate Gog and steam, but now its almost unplayable and lags like a bitch all the time. I just want to get back to a working version.
Hi Richard,
I'm sorry to hear you're having issues with the game in the latest version and we'd be more than happy to try and resolve these issuses separately if you would like to raise a bug ticket (How to: Submit a Bug Ticket) we'll investigate and hopefully have issues fixed for the 2.0.1 release in the coming weeks.
As far as I understand you're using GOG Galaxy which by default automatically updates to the latest version released. You can override the auto-update functionality in the GOG Galaxy client on a per-game basis or across all Galaxy games.
To disable this universally simply click the GOG logo in the top left of the Galaxy client, open settings and disable "Auto-update games" in the features list.
For disabling auto-updates / rolling back updates on a particular game:
- Select the game in your list
- Click the "More" drop down
- Click settings
- In "Override features" uncheck Auuto-Updates
- You can then also select an older version of the game to load instead.
If you require further help with these features of GOG Galaxy may I suggest you contact GOG support as we're not the authority on the Galaxy client and they may be able to help you better than we can.
Cheers,
Lee
Taskbar stays on top even in Full Screen
Hey,
I've been waiting a long time to finally have a computer that can play WFTO. I just got one a few weeks ago, loaded up the game and started to play. But I've found that my taskbar stays there even in a full screen game. I've tried a bunch of things to get it to go away myself but have had no luck so I'm coming here.
What I've done so far:
- Alt-Tabbed out and back in
- Set the game to Windowed and then back to Full Screen
- Shut off Classic Shell
- Uninstalled and reinstalled the game
Does anyone have any suggestions? I can still play the game but it leaves a portion of the screen blacked out and makes it tough to scroll down.
I cant join a lobby in multiplayer/ my friend is able host(i can see him)
i see a another guy they host, but cant join too, alert: networkerror; unable to connect server
so what we can do ?
Dedicated graphics card requirement?
HI all,
I bought a new laptop recently, installed WFTO and couldn't click anything/dig etc.. I had a look online and it seems like this is a common problem caused by integrated Intel cards. I used to play this game on another laptop that also had an integrated card, is this a recent development? Is there any plans to iron out whatever is causing this for us integrated card people? It seems a shame, as, frame-rate wise, the game seems to be running fine.
I miss this game!
Thanks very much,
Luke.
Customer support service by UserEcho