Lost progress on PS5, again

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I played chapter 2 (Burning Moon) over several days with the latest patch and called it a day after healing Gazria, i think i claimed the reward before saving but not sure. Today i finaly wanted to finish that chapter, but suddenly all progress is gone.
The playtime displays 00:00:00, the research level for deseases from this chapter is still there and Twiggy Pop is still listed in the consultant overview.

I'm seriously tired replaying the same things over and over again because of those saving issues on the PS5 version. The PS statistic shows that i played the game about 45h but i never made it beyond chapter 3.

I've disabled the automatic could save for this game because i dont want to have a corrupted backup and i dont make a manual cloud backup every time after i played because my internet is pretty bad and it is annoying to wait several minutes for that 500+ MB backup to be done when i just wanna go to sleep. So i have a backup that is several days old and i dont know how many hours i lost again but that is no solution anyways, it's just an annoying workaround for this problem!

Version:
v1.1.1+86c8b5411b
Platform:
PlayStation 5
Store:
Playstation Store
Dubbelingen 1
PS5 Game Stopped Saving Level Progress Resets Level Play Time To Zero.
Avatar DBK

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I took a long break from the game because I figured it needed the bugs worked out. Turns out the bugs are still there months later. The two levels I played yesterday were Chapters 6 & 7. Went back in to chapter 6 to get backing into playing the game and it read something like 3 hours of play time, I was trying to 5 * it. Then jumped into Chapter 7 playing about halfway through the level and today it completely reset both levels 6 and 7. I manually saved in the level before closing out of the game. The 00:39 for chapter 7 was listening to the dialogue. I’m at a loss for this because it has been months and this renders the game unplayable unless you are willing to do each level to 5* in one sitting. 

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ben h

I've also been encountering this same bug on Chapter 8 & 9 on PS5.

On The Fourth Wall, I got the hospital to 5 stars, then saved and exited to the main map. When I tried to load The Fourth Wall again the loading screen appeared for a few seconds, then kicked me back to the galaxy map. After closing and restarting the game, The Fourth Wall has reset completely, wiping all my progress.

The same thing happened on Chapter 8, One Species' Trash, once again wiping all my progress. That's multiple hours I've wasted on these maps now. 

It's frustrating to have to complete the maps again, but I'm also annoyed because the rest of the game is now locked to me. I paid for the DLC too, but didn't want to start it until I had competed the main game.

I see after many months that this bug still persists so feel no other option but to look at refund options because you're selling a product that doesn't work. So disappointed because I was really enjoying the game.

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DBK
Quote from ben h

I've also been encountering this same bug on Chapter 8 & 9 on PS5.

On The Fourth Wall, I got the hospital to 5 stars, then saved and exited to the main map. When I tried to load The Fourth Wall again the loading screen appeared for a few seconds, then kicked me back to the galaxy map. After closing and restarting the game, The Fourth Wall has reset completely, wiping all my progress.

The same thing happened on Chapter 8, One Species' Trash, once again wiping all my progress. That's multiple hours I've wasted on these maps now. 

It's frustrating to have to complete the maps again, but I'm also annoyed because the rest of the game is now locked to me. I paid for the DLC too, but didn't want to start it until I had competed the main game.

I see after many months that this bug still persists so feel no other option but to look at refund options because you're selling a product that doesn't work. So disappointed because I was really enjoying the game.

Unfortunately, the Devs haven't been able to work out the bugs with console players (at least PS5).  This issue has been going on for almost a year now and we keep getting "it will be fixed" messages.  As you can see by this tickets info, they've marked it as "fixed" which means they wont give it a second thought.  I would suggest opening a new ticket so they might actually look into it. Refunds wont happen.