Unable to dig!!

Avatar
Rob
  • Views 10.535
  • opdateret
  • Completed - Resolved

I bought the game today (the original, not the new patch or expansion) and when I try to play the tutorial I can't even dig out the first walls. I click on the area I want to dig and nothing happens!!

Game Version:
Steam Public
Platform:
Windows

Hvordan vurderer du den kundeservice, du har modtaget?

Tilfredshedsangivelse af Rob 8 år siden

Fantastic. Issue resolved with minimal hassle.

Tilføj en kommentar om kvaliteten af den support du modtog (frivilligt):

Pinned replies
Avatar
0
robrob
  • Svar

The game updated itself and i entered in "-force-d3d9" and now it's all sorted!! Thank you so much!!

besvarelser 5
Avatar
0
Biervampir [AUT]

What do you mean with you bought the original, not the new patch or DLC?

The Patch is avilable for free and I highly recommend downloading it.

Avatar
0
Andrew "Nutter" Jaggar
  • Pending Customer

Hi Rob, sorry you're having trouble.


This is a known issue which is appearing on a small number of systems and we're working on tracking it down so we can fix it (it's the highest priority ticket right now)


It would be a massive help if you could let us know your system specs so we can determine if you're part of that group or if this is something else entirely.


This link should help you find the information we need (https://forum.subterraneangames.com/threads/please-read-how-to-report-a-bug.4689/#post-51529)


Thanks

Avatar
0
Jan - Eric Merzel

Hey Rob


can you try the following?

  1. Right click the game in your steam library and go to properties
  2. Click "Set launch options"
  3. Add "-force-d3d9" in this box (No quotation marks)

Avatar
0
robrob
  • Svar

The game updated itself and i entered in "-force-d3d9" and now it's all sorted!! Thank you so much!!

Avatar
0
Scott Richmond Programmer & Producer
  • Completed - Resolved
Quote from robrob

The game updated itself and i entered in "-force-d3d9" and now it's all sorted!! Thank you so much!!

Hey Rob. That's great news! If you could spare a few additional moments once you've had some fun, could you help us collect some information to fix this issue for everyone:


Attach your output log file as instructed here, and also try the game without any launch options at all and tell us if it works.


Thanks.


Customer support portal powered by UserEcho