Game crash/black screen
Windows 7 Professional 64-bit
Intel i7-4790 CPU @ 3.6ghz
8 GB RAM
AMD Radeon R7 200 2GB RAM
Game installed fine, and starts without issue. I played through the tutorial and it crashed twice, once after a few moments and once toward the end. (Crashes: screen went black, sound locked up on music stutter, esc, ctrl+alt+del, etc. did nothing, had to reboot). First crash tried lowering display settings a bit, second crash, updated the AMD driver to most recent driver, played through the first level, when I clicked on continue, crash 3 with same result, black screen, but this time I could hear the background music playing. Again, unable to escape, Win key+tab, ctrl+alt+del, etc. and again had to hard reboot. Only running Microsoft Security Essentials (no AVG), no wireless headsets. Tried re-verifying the steam cache (was okay). No crash reports generated from any of the crashes.
Customer support service by UserEcho
hello Punxking can you please try the first three steps provided here (one at a time):
if that does not help your issue, please come back to me
Sunday night, Microsoft helpfully upgraded me to Windows 10, so I updated the drivers again and with the lowest display settings still in place, it hasn't crashed again. Fingers are crossed. The game is a blast. Thanks for your help.