0
Completed - Resolved

Crash 135224

Jonny Rocket 1 year ago updated by Lee "Noontide" Moon (Designer & Community Manager) 1 year ago 5

My game repeatedly crashes within the first minute of starting a level in the campaign.  I have already tried uninstalling and reinstalling, lowering settings to lowest, deleting options.txt, etc.  Crash report is attached.

I'm so excited to play, I've even bought it for several of my friends to play with me.  Please help!

Jonny

Image 7733

Game Version:
Steam Public
Platform:
Windows
+1
Pending Customer

Hi Jonny,

Sorry to hear you're having trouble with the game crashing.

It seems the crash report files didn't come through. Please can you ensure you upload the files from the folder to this ticket.


It'd also be great if you could include a dxdiag report. How To: Generate a DXDiag Report.

Thanks,

Lee

Hi Jonny,

Thanks for dropping your logs across and your DXDiag.

The log is pointing towards Nvidia software (nvgf2umx) which is faulting, typically this is the result of a driver error. 

0x00007FFC50D6FBFD (nvwgf2umx) cask::ShaderList::availableShaders
0x00007FFC50D66CF7 (nvwgf2umx) cask::ShaderList::availableShaders
0x00007FFC50D8A249 (nvwgf2umx) cask::ShaderList::availableShaders
0x00007FFC50BDF67D (nvwgf2umx) cask::ShaderList::availableShaders
0x00007FFC50F9B529 (nvwgf2umx) NVENCODEAPI_Thunk
0x00007FFC50F9B2B8 (nvwgf2umx) NVENCODEAPI_Thunk
0x00007FFC5110DEEC (nvwgf2umx) NVENCODEAPI_Thunk
0x00007FFC51D62154 (nvwgf2umx) OpenAdapter12
0x00007FFC92FF7034 (KERNEL32) BaseThreadInitThunk
0x00007FFC94962651 (ntdll) RtlUserThreadStart

A quick look around suggests that this should be solved by performing a clean install of the latest Nvidia drivers. When installing your drivers select "custom" or "advanced" and you should have an option to perform a clean install. 

You can also use third party tools such as device driver uninstaller to completely uninstall your drivers and then install the latest versions.

Let us know how you get on,

Lee

That fixed it!  Thank you kindly for your help!

Completed - Resolved

Brilliant! Glad I could help!