Game Crashing on Launch

Avatar
Kaox
  • Views 8407
  • עדכן
  • Accepted

Windows 10 (64 bit)

RAM: 16296 Mb

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xc
CPU Type: 0x0
Speed: 3696 Mhz
6 logical processors
6 physical processors

Video Card:
Driver: NVIDIA GeForce GTX 1060 6GB
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.6140
DirectX Driver Version: 27.21.14.6140
Driver Date: 1 22 2021

Just bought the game on Steam and installed it. Tried to launch and after the WFTO splash screen it gave a crash error. Verified files through Steam, same error. Reinstalled, Rebooted machine, same error.

crash.dmp
error.log
output_log.txt


Game Version:
Steam Public
Platform:
Windows
תגובות 4
Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Pending Customer

Hi Kaox,

Thanks for the report and sorry to hear you're having troubles. Can I ask that you give rolling the version down to 2.0.7 via the Steam beta's functionality. It'll be on the "PreviousBuild" branch. 

Let me know if that allows the game to boot.

Chers,

Lee

Avatar
0
Kaox

Rolled back to 2.0.7 and it is booting and letting me play. Do you need the output_log.txt?

Avatar
0
Lee "Noontide" Moon Designer & Community Manager
  • Accepted

Hi Kaox,

Good to hear that the game is running in 2.0.7 for the time being we should have everything we need. It may be helpful to get our hand on a Dxdiag output (How To: Generate a DXDiag Report.) so we can determine if there's a common link between affected users.

For the time being please enjoy the game in 2.0.7, there's very limited differences between the two versions and we'll try to investigate what causes the crash and will be back in touch with next steps when we can. (Depending on the availability of our tech team this may mean anything from a few days to several months)

Sorry again and thank you,

Lee

Avatar
0
Kaox

DxDiag 9-22.txt

Here you go, thanks for the quick help!


Customer support portal powered by UserEcho