can't launch the game post reformat

Kesperel

5 years ago
Views 5,009
updated 5 years ago
Not a Bug

Hi,

I have had a long break in gaming and I recently formatted my PC and installed win 10 with the prospect of starting gaming again. So I installed the steam and WFTO but the game won't load - the loading screen will go up to 2/3 and then won't do anything, if I click it says not responding. I have turned anti viral software off, but still nothing. I also downloaded LOTRO via Steam just to ensure things work in general and this works alright. Would you be able to help me please?

Game Version:

Steam Public

Platform:

Windows

Replies 6

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anonymous

5 years ago
Pending Customer

Hey Kesperel,

Can you please send us your log?

Posting Output Logs

A log is created by the game every time you play. Posting this is essential to us investigating your issue.

Please note that this file is wiped every time the game launches, so ensure the bug you are reporting happened during your last play session.

The location of the log can be found in the following location based on OS:

Windows

C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt

macOS

~/Library/Logs/Unity/Player.log

Linux

~/.config/unity3d/Subterranean Games/War For The Overworld/

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Kesperel

5 years ago

Quote from anonymous

Hey Kesperel,

Can you please send us your log?

Posting Output Logs

A log is created by the game every time you play. Posting this is essential to us investigating your issue.

Please note that this file is wiped every time the game launches, so ensure the bug you are reporting happened during your last play session.

The location of the log can be found in the following location based on OS:

Windows

C:\Program Files (x86)\Steam\SteamApps\common\War For The Overworld\WFTOGame_Data\output_log.txt

macOS

~/Library/Logs/Unity/Player.log

Linux

~/.config/unity3d/Subterranean Games/War For The Overworld/

Initialize engine version: 5.4.6f3 (7c5210d1343f)

GfxDevice: creating device client; threaded=1

Direct3D:

Version: Direct3D 11.0 [level 11.0]

Renderer: AMD Radeon HD 6700 Series (ID=0x673e)

Vendor: ATI

VRAM: 1016 MB

Default GameObject BitMask: UI already registered

(Filename: Line: 98)

Begin MonoManager ReloadAssembly

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-CSharp.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-UnityScript.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.UI.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.UI.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Networking.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Analytics.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.Analytics.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUIGTNet.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\CoherentUIGTNet.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\GalaxyCSharp.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\GalaxyCSharp.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\uLink.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\uLink.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.CrashLog.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\UnityEngine.CrashLog.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\TextMeshPro-1.0.55.54.0b12.dll (this message is harmless)

Loading D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\TextMeshPro-1.0.55.54.0b12.dll into Unity Child Domain

- Completed reload, in 3.011 seconds

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Core.dll (this message is harmless)

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.dll (this message is harmless)

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Xml.dll (this message is harmless)

Initializing input.

Input initialized.

desktop: 1600x900 60Hz; virtual: 1600x900 at 0,0

Initialized touch support.

UnloadTime: 1.270680 ms

WFTO Version: 'v2.0.7f1'

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Coherent GT system initialized.

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

[Coherent GT] System renderer initialized.

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

OnReadyForBindings

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

ActuallyReadyForTriggering

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Listener_FinishLoad

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

internalLoadPage

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

LoadedAndReadyForTriggering

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Runtime.Serialization.dll (this message is harmless)

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Xml.Linq.dll (this message is harmless)

Platform assembly: D:\Steam\steamapps\common\War For The Overworld\WFTOGame_Data\Managed\System.Data.dll (this message is harmless)

Multiple audio items with name 'tutorial_shrine_inhibitor_introduction_1'

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

Multiple audio items with name 'tutorial_addsin_introduction_1'

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

DynamicHeapAllocator allocation probe 1 failed - Could not get memory for large allocation 16777216.

DynamicHeapAllocator allocation probe 2 failed - Could not get memory for large allocation 16777216.

DynamicHeapAllocator allocation probe 3 failed - Could not get memory for large allocation 16777216.

DynamicHeapAllocator allocation probe 4 failed - Could not get memory for large allocation 16777216.

DynamicHeapAllocator out of memory - Could not get memory for large allocation 16777216!

Could not allocate memory: System out of memory!

Trying to allocate: 16777216B with 16 alignment. MemoryLabel: GfxDevice

Allocation happend at: Line:62 in

Memory overview

[ ALLOC_DEFAULT ] used: 1221089743B | peak: 0B | reserved: 1271858771B

[ ALLOC_TEMP_JOB ] used: 0B | peak: 0B | reserved: 15728640B

[ ALLOC_GFX ] used: 46259420B | peak: 0B | reserved: 52428800B

[ ALLOC_CACHEOBJECTS ] used: 222640B | peak: 0B | reserved: 10485760B

[ ALLOC_TYPETREE ] used: 0B | peak: 0B | reserved: 0B

[ ALLOC_PROFILER ] used: 0B | peak: 0B | reserved: 0B

[ ALLOC_TEMP_THREAD ] used: 47105B | peak: 0B | reserved: 2654208B

Could not allocate memory: System out of memory!

Trying to allocate: 16777216B with 16 alignment. MemoryLabel: GfxDevice

Allocation happend at: Line:62 in

Memory overview

[ ALLOC_DEFAULT ] used: 1221089743B | peak: 0B | reserved: 1271858771B

[ ALLOC_TEMP_JOB ] used: 0B | peak: 0B | reserved: 15728640B

[ ALLOC_GFX ] used: 46259420B | peak: 0B | reserved: 52428800B

[ ALLOC_CACHEOBJECTS ] used: 222640B | peak: 0B | reserved: 10485760B

[ ALLOC_TYPETREE ] used: 0B | peak: 0B | reserved: 0B

[ ALLOC_PROFILER ] used: 0B | peak: 0B | reserved: 0B

[ ALLOC_TEMP_THREAD ] used: 47105B | peak: 0B | reserved: 2654208B

(Filename: Line: 1035)

GOG Auth:True

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

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anonymous

5 years ago

Hey Kersperel,

It looks like you're running out of memory, can you please confirm that you are on a 64bit version of Windows and attempt to launch with no other programs running?

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Kesperel

5 years ago

Quote from anonymous

Hey Kersperel,

It looks like you're running out of memory, can you please confirm that you are on a 64bit version of Windows and attempt to launch with no other programs running?

Reply Link

Kesperel

5 years ago

Quote from Kesperel

the only other program usually open is steam

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Lee "Noontide" Moon Designer & Community Manager

5 years ago
Not a Bug

Hi Kesperel,

The device specifications you have posted above shows 3GB usable RAM which is below the minimum requirements of War for the Overworld. System Requirements.

This is most certainly the reason you are running out of Memory, in addition you are running a 32-bit version of Windows which is likely the reason for the 3GB cap. I would recommend upgrading your OS to a 64-bit version to make use of the full RAM capacity of your system.

However I would note that even with the ability to use the full 4GB you would fall below recommended requirements and it is possible in this case you will encounter out of memory errors in busy scenes.

If you were playing previously on this computer before the reformat it would seem to be the case that you previously had a 64-bit OS installed that allowed this.

Good luck,

Lee

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