Laggy Experience

  • updated
  • Completed - Resolved

Hey there,

I understand the laggy UI is a pretty common issue (especially on laptops) but the topics I found regarding this were ~2 years old, so I thought I'd try here. My laptop isn't high-end but it usually runs games just fine, but I rarely experience such long loading times and UI lagging. Any help would be appreciated!

My steam no. is 76561198852274000 and my CPU specs are:

Computer Information:
Manufacturer: Dell Inc.
Model: Latitude 3340
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
CPU Family: 0x6
CPU Model: 0x45
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2394 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 8.1 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics Family
DirectX Driver Name: igdumdim32.dll
Driver Version:
DirectX Driver Version:
Driver Date: 1 29 2014
OpenGL Version: 4.2
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics Family
VendorID: 0x8086
DeviceID: 0xa16
Revision: 0xb
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 11.54" x 6.50" (13.23" diag)
29.3cm x 16.5cm (33.6cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2016 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

RAM: 8113 Mb

UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 467049 Mb
Largest Free Hard Disk Block: 355267 Mb
OS Install Date: ??? 01 1970
Game Controller: None detected
VR Headset: None detected

Game Version:
Steam Public
lior citrin

btw I tried forcing DX 11 but it didn't help

  • Pending Customer

Hey Lior,

What exactly are you experiencing? 

Does your laptop not have a dedicated Video Card? Do you only have the Intel Video Card?

lior citrin

It's pretty much as described in this post for example:

The game itself runs smoothly once it runs, but loading times are very slow and there's a significant lag before I get to the main menu or start a game.

I'm not sure but I think I only have the Intel video card and not a dedicated one. I tried updating the drivers via Intel's website, but the video card wasn't updated.

Is there something that could be done? Maybe adjusting the graphics somehow?


When you say "significant lag" do you mean loading time or the entire UI is slow to respond when clicking on it?

The issue in that ticket was that every button in the UI had a 1-2 second delay when clicked on, is that what you're experiencing?

You can attempt the steps here but I think it's unlikely there's a lot we can do in this case: Missing, Invisible or Laggy UI [Fixed in v2.0]

lior citrin
Kind of both- it takes a long time from the minute I click the game icon till I get to the main menu, not just because of long loading time but because it lags a lot till it gets there, giving me the 'game is not responding' error (WFTO error screenshot.jpg.)

So no I don't have any button delay. It's just what I described above plus another lag once it finished loading right before the main menu comes up or right before I start a game.

Again the game itself runs smoothly and just fine once it's on, but waiting for so long before playing is frustrating. Do you have any idea what might be causing it? Is my video card not strong enough?
  • Completed - Resolved

No, it's just the game loading, the game has to load every asset before it reaches the main menu. 

I'm not sure why it takes so long for you. I just tried it on my computer and got 50 seconds when launching from an SSD and 72 Seconds when launching from an HDD. Does that sound much different from what you get?

You may get better loading times on minimum video settings.

Typically the speed of your hard drive will determine the length of loading the game